Delonta Dreher
Temple Hills,MD
Summary
Safety-oriented Maintenance Worker offering 2 years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget. Looking for a position as a maintenance technician to grow professionally and advance within the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pest Control Technician
Frontline Pest Professionals
Waldorf, MD
04.2020 - Current
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Responded promptly to emergency calls related to severe pest problems during evenings, weekends or holidays when necessary.
Pest Control Technician
HOME PARAMOUNT PEST CONTROL
District Heights, MD
07.2018 - 03.2021
- Maintained knowledge and adhered to state rules and regulations.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
POTER
Crescent Cities Jaycees Foundation
Oxon Hill, MD
08.2017 - 06.2018
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Greeted customers and provided assistance with their needs.
- Directed guests to relevant personnel for solutions.
- Ensure equipment and facilities are safe, clean and organized.
- Performed basic maintenance and cleaning.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Maintained inventory of necessary supplies.
- Inspected equipment for proper functioning and reported any issues to management.
- Collaborated with contracted specialists to perform seasonal or specialty tasks.
- Liaised with security and other staff to facilitate emergency procedures.
- Kept business entrances clean, tidy and professional in appearance.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
Customer Service Representative/Driver
Rent-A-Center
Suitland, MD
06.2014 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assistant Plumber-Paid Intern
Department of Interior
Washington, DC
03.2012 - 08.2014
- Responded promptly to emergency calls from customers at all hours of the day or night.
- Identified and addressed plumbing problems in residential and commercial buildings.
- Collaborated with other tradespeople such as electricians or carpenters when completing jobs requiring multiple skillsets.
- Followed up with customers after completion of work to verify satisfaction with services provided.
- Provided technical advice regarding design specifications for customer projects.
- Performed routine maintenance to ensure proper functionality of plumbing systems.
- Recorded job-related information such as parts used, time spent on each task and any special instructions from customers.
- Ordered necessary parts from suppliers as required.
- Inspected drainage systems for clogs or blockages.
- Cut openings in walls and floors to accommodate the passage of pipes.
- Connected gas lines to stoves, furnaces and other appliances.
- Repaired leaking faucets, valves, toilets, showers and other fixtures.
- Aided in instillation, maintained and repaired water heaters, pipes, fixtures and other related appliances.
Education
High School Diploma -
Largo High School
06.2010
Skills
- Pest Removal
- Reporting and Documentation
- Equipment Maintenance
- Chemical Solution Knowledge
- Protective Gear and Equipment Knowledge
- Effective Team Management
- Natural Pesticides
- Pest Identification
- Pesticide Applications
- Chemicals Handling
- Preventive Measures
- Conflict Mediation
- Service Ticket Management
- Property Inspection
- Rodent Exclusion
- Vehicle Maintenance
- Equipment Troubleshooting
- Appointment Scheduling
- Pest Bait and Trap Knowledge
- Water Heater Maintenance
- Drain Cleaning
- Blueprint Interpretation
- Supply Management
- Safety and Compliance
- Interpersonal Skills
- Adaptability and Flexibility
- Teamwork and Collaboration
- Analytical Thinking
- Time Management
- Organizational Skills
- Multitasking
- Decision-Making
Certification
Driver's License, 07/01/20
Assessments
- Customer focus & orientation, 06/01/21, Completed
- Work motivation, 06/01/21, Proficient
Personal Information
- Title: Maintenance technician
- Work Permit: Authorized to work in the US for any employer
Timeline
Pest Control Technician
Frontline Pest Professionals
04.2020 - Current
Pest Control Technician
HOME PARAMOUNT PEST CONTROL
07.2018 - 03.2021
POTER
Crescent Cities Jaycees Foundation
08.2017 - 06.2018
Customer Service Representative/Driver
Rent-A-Center
06.2014 - 08.2017
Assistant Plumber-Paid Intern
Department of Interior
03.2012 - 08.2014
High School Diploma -
Largo High School
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