Diamond Adams
Columbia,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate II
BlueCross BlueShield of SC
02.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Customer Service Specialist
Cardinal Logistics Management Corporation
11.2022 - 02.2023
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Retail Sales Consultant
AT&T
10.2020 - 11.2022
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Oversaw deposits, processed financial transactions and maintained inventory.
Retail Merchandising Specialist
Old Navy
05.2019 - 01.2021
- Maintained a clean work environment by adhering to company standards for cleanliness and organization throughout the sales floor.
- Demonstrated adaptability by quickly shifting focus from one task or department to another when needed based on business demands.
- Supported loss prevention efforts by monitoring the sales floor, conducting bag checks, and reporting any suspicious activities.
- Increased customer satisfaction by providing personalized product recommendations and efficient service.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Arranged consistent shelves, bins, and by following established planograms.
- Picked and packed order items.
- Handled cash and credit card transactions accurately, maintaining a balanced cash register at the end of each shift.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
Education
High School Diploma -
Spring Valley High School
Columbia, SC06-2017
Skills
- Call center experience
- Data entry
- Administrative support
- Data collection
- Clerical support
- Knowledge of dental insurance
Timeline
Customer Service Advocate II
BlueCross BlueShield of SC
02.2024 - Current
Customer Service Specialist
Cardinal Logistics Management Corporation
11.2022 - 02.2023
Retail Sales Consultant
AT&T
10.2020 - 11.2022
Retail Merchandising Specialist
Old Navy
05.2019 - 01.2021
High School Diploma -
Spring Valley High School
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