Diamond Alicea
The Bronx,NY
Summary
Driven manager with 8 years of customer service experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Solid history balancing team performance, customer service targets and business objectives. Dedicated to training and developing employees in order to maximize productivity and optimize sales. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Sales Manager
Michael Kors
New York, NY
12.2020 - 08.2023
- Developed and implemented sales strategies to increase market share.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Established relationships with key clients, while maintaining existing customer base.
- Worked closely with visual merchandising team to insure store is set to brand standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
Sales Associate
Michael Kors
New York, NY
02.2019 - 07.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier Team Lead
Famous Original Ray’s Pizza
New York, NY
06.2016 - 10.2019
- Trained new cashiers on proper use of registers and store policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Managed team of 10-15 employees in fast-paced environment.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
Sales Associate
Century 21
New York, NY
08.2017 - 05.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
Stock Manager
Michael Kors
New York, New York
09.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Applied Science - Science For Health
Borough of Manhattan Community College of The City University of New York
New York, NY05.2019
High School Diploma -
Bronx Guild High School
Bronx, NY06.2014
Skills
- Team leadership
- Client Relationship Management
- Analytical Problem Solver
- Sales Team Training
- Operations
- Customer service
- Management
- Budgeting and planning
- Brand development
- Clienteling
- Visual merchandising
- Communication
- Sales Expertise
Timeline
Stock Manager
Michael Kors
09.2023 - Current
Sales Manager
Michael Kors
12.2020 - 08.2023
Sales Associate
Michael Kors
02.2019 - 07.2020
Sales Associate
Century 21
08.2017 - 05.2018
Cashier Team Lead
Famous Original Ray’s Pizza
06.2016 - 10.2019
Associate of Applied Science - Science For Health
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Bronx Guild High School
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