Diamond Ames-Ross
Atlanta,GA
Summary
Ambitious, career-focused job seeker ready to apply my experience in the workplace. I offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
12
12
years of professional experience
Work History
Retail Route Driver/Merchandiser
Five Star Breaktime Solutions
Tucker, GA
12.2023 - Current
- Maintain detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Verify accuracy of invoices against delivery receipts.
- Deliver goods to customers in a timely and accurate manner.
- Regularly communicate with dispatch regarding route progress and changes as needed.
Highway Emergency Response Operator
Georgia Dept. of Transportation
Atlanta, GA
07.2023 - 11.2023
- Performed routine maintenance on equipment to ensure optimal performance.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
Local Carrier Driver
Newrest USA
Atlanta, GA
02.2023 - 07.2023
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
Safety Officer
FedEx Ground
Norcross, GA
11.2022 - 01.2023
- Monitored employee performance to ensure compliance with safety regulations and company policies.
- Investigated workplace accidents and provided recommendations for corrective actions as needed.
- Conducted safety inspections of job sites and equipment to identify potential hazards and recommended corrective action.
- Provided training on safe work practices, emergency procedures, hazardous materials handling and other topics related to occupational health and safety.
Total Loss Claims Adjuster
State Farm
Atlanta, GA
12.2021 - 10.2022
- Investigated and evaluated total loss claims to determine coverage and liability.
- Analyzed auto repair estimates, photographs, police reports, and other documents related to the claim.
- Assessed vehicle values based on market value, depreciation, age and condition of the vehicle.
- Determined whether a settlement should be paid or denied based on insurance policy provisions.
Data Steward
Experis IT
Atlanta, GA
04.2021 - 10.2021
- Developed and maintained data quality metrics to ensure data accuracy and integrity.
- Performed detailed analysis of source data to identify anomalies or inconsistencies.
- Mapped existing source systems to target systems using ETL tools such as Informatica Power Center.
- Assisted with troubleshooting problems related to database performance issues and data discrepancies.
Customer Service Representative
Williams-Sonoma, Inc.
Atlanta, GA
01.2021 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Chat Agent
Inktel
Atlanta, GA
11.2020 - 01.2021
- Provided technical support to customers through live chat and email.
- Gathered customer information, identified underlying issues, and provided appropriate solutions.
- Resolved customer complaints in a timely manner.
- Monitored incoming chats on the website for prompt response times.
Unemployment Claims Specialist
Manpower
Atlanta, GA
04.2020 - 10.2020
- Assessed client information and prepared unemployment claims forms.
- Reviewed and verified accuracy of submitted documents.
- Investigated eligibility requirements for unemployment benefits.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
Field Advocate
CARVANA
Atlanta, GA
02.2020 - 07.2020
- Inspected delivery vehicle before leaving the terminal to ensure that it is safe to operate.
- Contacted customers regarding late deliveries or other issues as needed.
- Processed paperwork accurately upon completion of each route.
- Recorded delivery information on daily logs and tracked progress throughout the day.
- Operated package cars safely in accordance with DOT regulations.
Customer Experience Consultant
Carmax
Atlanta, GA
04.2019 - 02.2020
- Provided detailed product information to customers about features, options, warranties and financing terms.
- Assisted customers in arranging trade-in appraisals for their existing vehicles.
- Conducted market research on competitors' products, services and prices.
- Attended weekly team meetings to discuss performance goals and strategies.
Data Specialist II
DOL-Bureau Labor Statistics
Atlanta, GA
02.2016 - 07.2018
- Conducted market research surveys and analyzed data collected from respondents.
- Organized and maintained databases of collected information in an efficient manner.
- Ensured timely completion of projects by meeting established deadlines for data collection.
- Analyzed qualitative and quantitative information to identify trends or patterns in the data.
Customer Care Specialist II
BreaktimeSynovus Financial Inc
Atlanta, GA
06.2012 - 05.2013
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
- Identified potential fraud cases and reported them to the supervisor.
Education
BBA - Business Administration and Management
Florida Memorial University
Miami Gardens, FL05.2012
Skills
- Safe Driving Record
- Vehicle Operations
- Word Processing
- Data Visualization And Presentations
- Retention Management
- Account Management
- Technical Support Background
- System Troubleshooting
- Positive And Professional
- Willingness To Lead
- DOT Certified
References
References available upon request.
Timeline
Retail Route Driver/Merchandiser
Five Star Breaktime Solutions
12.2023 - Current
Highway Emergency Response Operator
Georgia Dept. of Transportation
07.2023 - 11.2023
Local Carrier Driver
Newrest USA
02.2023 - 07.2023
Safety Officer
FedEx Ground
11.2022 - 01.2023
Total Loss Claims Adjuster
State Farm
12.2021 - 10.2022
Data Steward
Experis IT
04.2021 - 10.2021
Customer Service Representative
Williams-Sonoma, Inc.
01.2021 - 03.2021
Chat Agent
Inktel
11.2020 - 01.2021
Unemployment Claims Specialist
Manpower
04.2020 - 10.2020
Field Advocate
CARVANA
02.2020 - 07.2020
Customer Experience Consultant
Carmax
04.2019 - 02.2020
Data Specialist II
DOL-Bureau Labor Statistics
02.2016 - 07.2018
Customer Care Specialist II
BreaktimeSynovus Financial Inc
06.2012 - 05.2013
BBA - Business Administration and Management
Florida Memorial University