Diamond Ashton
Landover,MD
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly relied on by management and cross-functional teams as a problem-solver and provider of multifaceted administrative support. Dedicated, organized, dependable and successful at managing multiple responsibilities and consistently meet and exceed established goals and objectives in high-volume, time-sensitive matters.
Overview
8
8
years of professional experience
Work History
Administrator
Cedar Hill Cemetery & Funeral Home
12.2023 - Current
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Streamlined invoice processing, reducing average payment turnaround time.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined workflow by coordinating with groundskeepers, funeral directors, and other staff for seamless cemetery operations.
- Enhanced customer satisfaction by providing compassionate and professional assistance to grieving families during burial arrangements.
- Improved cemetery operations by efficiently maintaining and organizing records of burials, plots, and plot owners.
- Prepared thorough reports on cemetery finances, maintenance needs, and upcoming projects for board review meetings.
- Managed inventory control for cemetery supplies, reducing waste and optimizing budget allocation.
- Developed a comprehensive database system that improved record-keeping efficiency for the entire cemetery operation.
- Consistently met deadlines for processing paperwork related to burials, plot sales, transfers, deeds, or permits required by law enforcement agencies or insurance companies.
- Contributed to a respectful environment within the cemetery by promptly addressing concerns or disputes among visitors or staff.
- Contributed to a positive work environment by maintaining open lines of communication, providing constructive feedback, and fostering teamwork among colleagues.
- Maintained accurate financial records with precise bookkeeping of plot sales, burial fees, and other transactions.
- Provided exceptional support to grieving families by empathetically answering questions about burials, schedules, and policies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Bartender
TGI Fridays Restaurant
06.2018 - 06.2024
- Prepare alcohol or non-alcohol beverages for bar and dining room
- Keep the bar organized, stocked and clean at all times
- Interact with customers, take drink and food orders
- Have a strong knowledge of all menu items and prices
- Mix ingredients to prepare cocktails
- Assess customers’ needs and preferences and make recommendations
- Upsell guests on food or drink items when appropriate
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Follow all relevant brand standards for service
- Strictly adheres to responsible alcohol service standards and is able to successfully “slow down a guest” or cut off an intoxicated guest when necessary
- Process payments and shift end cash out procedure
- Perform general cleaning duties throughout shift and at closing.
Cemetery Administrator
National Harmony Memorial Park
06.2021 - 12.2023
- Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities
- Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses
- Facilitate all administrative support duties, including analyzing and reporting all incoming written communications (i.e., faxing documents, preparing spreadsheets, corresponding memos, delegating submissions to appropriate departments
- Utilize Excel to organize departmental calendar, daily schedules, travel arrangements, and meetings
- Oversaw data systems: Maintaining income and expense filing reports, submission of federal tax-related documents, state related licensing, customer related accounts, and invoice data related systems
- Provide a professional and empathetic mannerism to patrons entering the office, furthermore, providing over-the-phone assistance to clients
- Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
- Processing payments
- Data Entry.
Bartender
Ruby Tuesday
01.2017 - 06.2018
- Prepare alcohol or non-alcohol beverages for bar and dining room
- Keep the bar organized, stocked and clean at all times
- Interact with customers, take drink and food orders
- Have a strong knowledge of all menu items and prices
- Mix ingredients to prepare cocktails
- Assess customers’ needs and preferences and make recommendations
- Upsell guests on food or drink items when appropriate
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Follow all relevant brand standards for service
- Process payments and shift end cash out procedure
- Perform general cleaning duties throughout shift and at closing.
Education
Bachelors of Science - Criminal Justice
Bowie State University
Bowie, Maryland2025
High School Diploma -
St. Charles High School
Waldorf, Maryland06.2016
Skills
- Office, Team & Customer Support
- Computer Skills
- Front & Back Office Management
- Excel, Word, PPT, Access, Outlook
- A/P, A/R, Purchasing & Invoicing
- Data Entry
- Account Analysis
- Quick Books
- Filing & Records Management
- SEM/POS Sales Systems
- Google Sheets
- Suggestive Selling
- Customer service expertise
- Liquor, beer, and wine knowledge
- Strong multitasking
- Payment Processing
- Highly reliable
- Bar Equipment Familiarity
- Alcohol awareness
- Handling Difficult Customers
- Team training and development
- Hospitality service expertise
- Outgoing Personality
- Menu Memorization
- Clear and effective communication
- Problem-Solving
- Organizational Skills
- Attention to Detail
Timeline
Administrator
Cedar Hill Cemetery & Funeral Home
12.2023 - Current
Cemetery Administrator
National Harmony Memorial Park
06.2021 - 12.2023
Bartender
TGI Fridays Restaurant
06.2018 - 06.2024
Bartender
Ruby Tuesday
01.2017 - 06.2018
Bachelors of Science - Criminal Justice
Bowie State University
High School Diploma -
St. Charles High School
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