Diamond Bailey
Lithonia,GA
Summary
Dynamic professional with a proven track record at Humana, excelling in customer service and office administration. Demonstrated ability to enhance guest relations and resolve complaints, increasing customer loyalty. Skilled in cash handling and problem-solving, with a keen attention to detail. Achieved high service standard goals through exceptional listening skills and time management.
Overview
6
6
years of professional experience
Work History
Western Hotel
Front Desk Receptionist
06.2023 - Current
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
Customer Service Representative
Humana
09.2021 - 05.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Lead
Little Caesars Pizza
04.2019 - 08.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Bachelor - Medical Office / Billing Specialist
Ultimate Medical Academy
Clearwater, FL02-2025
High School Diploma -
Lithonia High School
Lithonia, GA05-2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Office administration
- Guest relations
Timeline
Western Hotel
Front Desk Receptionist
06.2023 - Current
Customer Service Representative
Humana
09.2021 - 05.2023
Customer Service Lead
Little Caesars Pizza
04.2019 - 08.2021
Bachelor - Medical Office / Billing Specialist
Ultimate Medical Academy
High School Diploma -
Lithonia High School
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