Diamond Barnes

As a Crew Trainer to Manager In Training I delivered high-quality customer service in a fast-paced environment. Maintained cleanliness and organization in workspaces to ensure a safe and welcoming atmosphere. Operated POS systems efficiently to manage cash and credit transactions. Collaborated with team members to fulfill orders accurately and quickly during peak hours. Handled customer inquiries and resolved complaints professionally, ensuring customer satisfaction.

Highlights of position:

• Implemented mentorship program to support continuous professional development among crew members.
• Supported team in achieving efficient workflow during peak hours, enhancing service speed.
• Implemented training sessions focusing on menu knowledge and equipment usage for staff development.
• Collaborated with management to streamline processes, improving overall team productivity.
• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Collaborated with management to identify areas of improvement and develop comprehensive training programs.
• Initiated weekly review meetings to assess progress and address any areas for improvement, ensuring high-quality service.