Diamond Bell
Louisville,KY
Summary
Results-driven HR professional with over 10 years of progressive experience in human resources, talent management, and operations leadership. Skilled in recruiting, employee relations, compliance, training, and compensation management. Proven track record of reducing turnover, enhancing employee engagement, and ensuring compliance with labor laws.
Overview
14
14
years of professional experience
Work History
Customer Solutions Representative/ Contact Center Experience Team
Louisville Gas and Electric
07.2023 - Current
- Provide high-level customer service support, resolving escalated issues and maintaining compliance with regulatory standards.
- Collaborate across departments to ensure accurate information sharing and efficient problem resolution.
- Encourages and evaluates employee and customer feedback, implementing feasible improvements to optimize processes and strengthen overall experiences
Store Manager, RX
CVS Pharmacy
11.2019 - 07.2023
- Oversaw all HR functions for store employees including recruiting, onboarding, scheduling, and payroll administration.
- Trained and developed staff, enhancing skills and improving retention.
- Managed compliance with corporate, state, and federal regulations, including Medicaid/Medicare guidelines.
- Recognition: Achieved District 7’s Highest Finishing Store (2022, 4.5/5 rating).
Assistant Store Manager, HR
Kroger Co.
08.2016 - 10.2019
- Directed HR activities for over 150 employees, including talent acquisition, training, employee relations, and compliance.
- Led payroll, compensation, and scheduling processes.
- Implemented development programs with department leaders and maintained employee records.
- Key Accomplishments:
- Reduced turnover by 29% YTD through strategic retention programs.
- Improved customer satisfaction scores by 280%.
- Earned 94% employee feedback rating, showcasing strong employee engagement.
Senior CSR / Commercial Account Specialist
Fifth Third Bank
01.2015 - 08.2016
- Supported HR onboarding by training new hires and coaching team members.
- Managed compliance-related functions including cash handling, ATM replenishment, and financial reporting.
- Strengthened client retention through strong customer service and referrals.
Associate Manager
Candy Craze
01.2012 - 01.2015
- Recruited and trained new employees to maintain operational and customer service standards.
- Maintained compliance with regulatory policies and company guidelines.
- Supported HR administrative processes including employee recordkeeping.
Education
Master of Business Administration (MBA) - Human Resource Management
Northern Kentucky University
01-2025
Bachelor of Arts - Public Relations
Northern Kentucky University
01-2015
Skills
- Talent Acquisition & Retention
- Training & Development
- Employee Relations & Engagement
- Payroll & Benefits Administration
- HR Policy & Compliance (EEOC, FLSA, OSHA)
- Performance Management
- HRIS & Records Management
- Leadership & Team Development
- Conflict Resolution
- Organizational Development
- CRM software
Timeline
Customer Solutions Representative/ Contact Center Experience Team
Louisville Gas and Electric
07.2023 - Current
Store Manager, RX
CVS Pharmacy
11.2019 - 07.2023
Assistant Store Manager, HR
Kroger Co.
08.2016 - 10.2019
Senior CSR / Commercial Account Specialist
Fifth Third Bank
01.2015 - 08.2016
Associate Manager
Candy Craze
01.2012 - 01.2015
Master of Business Administration (MBA) - Human Resource Management
Northern Kentucky University
Bachelor of Arts - Public Relations
Northern Kentucky University
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