Diamond Bennett
North Chesterfield,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Tax Coordinator
Anchor Account Services
02.2024 - 06.2024
- Reduced errors in tax filings through meticulous review of financial data and close collaboration with accounting teams.
- Assisted clients in minimizing tax liabilities through strategic planning and expert knowledge of relevant regulations.
- Assisted clients in preparing for audits by reviewing documentation, advising on potential issues, and offering recommendations for mitigating risks.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided customer service to employees regarding payroll inquiries and issues.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Message Taker (WFH)
City of Richmond Public Utilities
11.2023 - 02.2024
- Using client script, resources will answer calls to provide general customer service and take messages when necessary
- Familiarize with using Microsoft teams and Outlook
- Using good typing speed and communication skills
- Handled customers inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
SVC Tech
Agiliti Health
05.2023 - 09.2023
- Provided timely and accurate reports to management detailing security events, trends and potential risks
- Daily routine rounds a day checking equipment
- Cleaned and sterilized equipment
- Updated out to date equipment.
Warehouse Associate
Amazon
01.2023 - 05.2023
- Prepared orders for shipment by picking, packing and labeling merchandise
- Worked safely around moving machinery
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Customer Service Representative
Maximus Call Center
01.2022 - 01.2023
- Handled customers inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Answered constant flow of customers calls with minimal wait times
- Answered customers telephone calls promptly to avoid on-hold wait times
- Maintained customers satisfaction with forward-thinking strategies focused on addressing customers needs and resolving concerns
- Clarified customer issues and determined root causes of problems resolve product or service complaints.
Catering Assistant
Capital One
06.2020 - 01.2022
- Provide friendly, courteous service to create memorable moments for guests
- Cleaned and organized kitchen stations to promote team efficiency
- Maintained flexible work schedule to meet event needs
- Delivered catered food and supplies to the facility for on-time set-up
- Responded to customer inquiries and resolved complaints to establish trust and increased satisfaction
- Arranged furniture and added decorations to assist in setting up for catering events
- Developed menus for special occasions and catered events to match themes and requirements of clients
- Enhanced customer satisfaction by providing exceptional catering services at various events
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
Education
University of Mary Washington
Fredericksburg, VAHigh School Diploma -
Church Hill Academy
Richmond, VA06.2017
Skills
- Call Management
- Customer Service
- Data Collection
- Complaint Resolution
- Data Analysis
- Scheduling
- Quality Assurance Controls
- Labeling and Boxing
- Assembly and Production
- Warehouse Logistics
- Lifting and Sorting
- Shipping and Receiving
- Order Picking
- Tax Compliance Expertise
- Time sheet review
- Payroll Processing
Timeline
Tax Coordinator
Anchor Account Services
02.2024 - 06.2024
Message Taker (WFH)
City of Richmond Public Utilities
11.2023 - 02.2024
SVC Tech
Agiliti Health
05.2023 - 09.2023
Warehouse Associate
Amazon
01.2023 - 05.2023
Customer Service Representative
Maximus Call Center
01.2022 - 01.2023
Catering Assistant
Capital One
06.2020 - 01.2022
University of Mary Washington
High School Diploma -
Church Hill Academy