Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamond Black

Charlotte,NC

Summary

Experienced with coordinating administrative tasks and maintaining a functional office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Experienced with team leadership, strategic planning, and operational management while fostering productive work environments and achieving set goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Genesis Project
01.2020 - Current


  • Manage all office tasks such as answered multi-line phone system, routing calls, delivering messages to staff and assisting Clients.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and attend to all client and employee needs.

General Manager, Billing/Coding Assistant

Groundwater Solutions
01.2022 - 02.2025
  • Fully Managed all operations of the companies 3rd location. Assisted in financial billing and coding for all services provided by our mental health facility.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Delivery Driver Assistant

UPS
11.2023 - 12.2023
  • Assisted UPS driver in delivering the excess numbers of packages during the holidays.
  • Assisted with all day-to-day operations such as lifting, standing, and walking while working efficiently and productively with all team members.

Passenger Assistance

HHS Aviation
06.2023 - 06.2023
  • Assisted Passengers to their destination within the airport, as well as assist with luggage, internal airport traffic, and addressing all of the passengers questions and concerns.

HealthCare Technician

Murdoch development center
03.2023 - 03.2023
  • Supervise patience with developmental issue. Assist in maintaining patient safety and quality of life. Completed CNA like tasks for patient care.
  • Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
  • Assisted patients with daily living activities, promoting independence and dignity.

Delivery Driver Assistant

UPS
11.2022 - 12.2022


  • Assisted driver with package deliveries to residential and commercial locations during peak holiday season.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.

Warehouse Associate

Amazon
06.2022 - 08.2022
  • Performed inventory control, such as counting, and stocking merchandise.
  • Scanned and moved packages on and off the belts as well as unloaded and loaded delivery trucks
  • Consistently lifted materials weighing as much as 50+ pounds.

Cashier/Pet Care Associate

Pet Supplies Plus
08.2019 - 01.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed a large variety of pets such as dogs, cats, rodents, reptiles, fish, birds, and insects/bugs.
  • Restocked and organized merchandise in store

Education

Biology

Winston-Salem State University
Winston-Salem, NC
02-2022

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Appointment scheduling
  • Recordkeeping and file management
  • Patient care
  • HIPAA compliance
  • Financial management
  • Heavy lifting
  • Cleaning and organizing
  • Problem-solving

Certification

  • First Aid/CPR Certified

Timeline

Delivery Driver Assistant

UPS
11.2023 - 12.2023

Passenger Assistance

HHS Aviation
06.2023 - 06.2023

HealthCare Technician

Murdoch development center
03.2023 - 03.2023

Delivery Driver Assistant

UPS
11.2022 - 12.2022

Warehouse Associate

Amazon
06.2022 - 08.2022

General Manager, Billing/Coding Assistant

Groundwater Solutions
01.2022 - 02.2025

Administrative Assistant

Genesis Project
01.2020 - Current

Cashier/Pet Care Associate

Pet Supplies Plus
08.2019 - 01.2020

Biology

Winston-Salem State University

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