Diamond Blakes

• Contact customers via phone, email, or written correspondence to collect outstanding debts.

• Negotiate repayment plans and payment schedules that align with company policies and customer capabilities.

• Investigate and resolve disputes or discrepancies related to payment records.

• Maintain accurate and detailed records of all communications and payment agreements in the company database.

• Follow legal and regulatory requirements regarding debt collection practices.

• Recommend accounts for further action, such as legal proceedings or credit reporting, when necessary.

• Work collaboratively with other departments, such as customer service and accounting, to resolve account issues.

• Meet or exceed collection targets and maintain performance metrics.

• Responsible for all customer inquiries
• Scheduling appointments
• Contacting Medical service providers
• Follow up customer inquiries by taking specific action in a timely manner
• Appropriately communicate with upset customers to resolve their inquiries
• Participates in additional training courses when needed
• Group huddles to discuss progress and discuss changes with the system
• Ability to understand and empathize with customers issues
• Ability to keep track of assigned accounts to identify outstanding debts
• Investigate and resolve discrepancies