Diamond Bouyer
Jacksonville
Summary
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Access Control Officer
Ramco Protective
Jacksonville, FL
06.2025 - Current
- Greeted residents and guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Checked credentials and identifying paperwork for all incoming employees, residents and visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Truck Gate Officer
Allied Universal Services
Jacksonville, FL
10.2024 - 03.2025
- Monitor gate access, ensuring that only authorized vehicles and individuals enter or exit the yard.
- Monitor CCTV.
- Assist drivers with checking in and out.
- Communicate with transportation team on behalf of drivers to ensure proper load pick ups and drop offs.
Safety and Security Manager on Duty
Ritz Carlton Amelia Island
Amelia Island, FL
04.2019 - 10.2024
- Patrol interior and exterior of resort, documenting and solving any safety issues.
- Monitor CCTV, responding to any suspicious activity.
- Complete daily audits and reports.
- Create visitor access badges.
- Handles a diverse range of guest complaints and concerns, consistently achieving resolution within established service standards.
Store Associate
Aldi
02.2020 - 04.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Front Desk Agent
Holiday Inn and Suites
Orlando, FL
08.2017 - 04.2019
- Warmly greeted guests.
- Processed guest arrivals and departures, including all necessary payments.
- Managed reservations and cancelations, ensuring accuracy in all data entry.
- Answered incoming calls, provided information and directed calls to appropriate staff.
- Worked with staff of different departments to deliver first class customer service to guest.
Resort Greeter
Disney's Pop Century Resort
Orlando, FL
01.2016 - 12.2016
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Fielded customer complaints and notified managers.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
Security and Guest Service Agent
SAFE Management
Jacksonville, FL
08.2013 - 01.2016
- Assisted guests with locating seating and amenities.
- Assisted with access control by monitoring entry and exit points, preventing unauthorized access to restricted areas.
- Maintained order in crowded areas and dispersed crowds when needed.
- Conducted bag checks.
Education
Bachelors of Science - Health and Exercise Science
University of Central Florida
Orlando, FLSkills
- Risk Assessment
- Customer Service
- Employee Training
- Inventory Control
- External Partner Relations
- CCTV and Surveillance
- Fraud Detection & Prevention
- Emergency Response
- Crisis Management
- Internal Investigations
- Report Writing
- Data Entry
- Employee Development
- Legal Compliance
- Trend Identification
- Audits
- Incident response
- CCTV monitoring
- Visitor screening
- First aid administration
- Asset protection
Certification
Florida Class D Security License
Timeline
Access Control Officer
Ramco Protective
06.2025 - Current
Truck Gate Officer
Allied Universal Services
10.2024 - 03.2025
Store Associate
Aldi
02.2020 - 04.2021
Safety and Security Manager on Duty
Ritz Carlton Amelia Island
04.2019 - 10.2024
Front Desk Agent
Holiday Inn and Suites
08.2017 - 04.2019
Resort Greeter
Disney's Pop Century Resort
01.2016 - 12.2016
Security and Guest Service Agent
SAFE Management
08.2013 - 01.2016
Bachelors of Science - Health and Exercise Science
University of Central Florida