Diamond Bouyer
Jacksonville
Summary
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Access Control Officer
Ramco Protective
06.2025 - Current
- Greeted residents and guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Checked credentials and identifying paperwork for all incoming employees, residents and visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Truck Gate Officer
Allied Universal Services
10.2024 - 03.2025
- Monitor gate access, ensuring that only authorized vehicles and individuals enter or exit the yard.
- Monitor CCTV.
- Assist drivers with checking in and out.
- Communicate with transportation team on behalf of drivers to ensure proper load pick ups and drop offs.
Safety and Security Manager on Duty
Ritz Carlton Amelia Island
04.2019 - 10.2024
- Patrol interior and exterior of resort, documenting and solving any safety issues.
- Monitor CCTV, responding to any suspicious activity.
- Complete daily audits and reports.
- Create visitor access badges.
- Handles a diverse range of guest complaints and concerns, consistently achieving resolution within established service standards.
Store Associate
Aldi
02.2020 - 04.2021
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Front Desk Agent
Holiday Inn and Suites
08.2017 - 04.2019
- Warmly greeted guests.
- Processed guest arrivals and departures, including all necessary payments.
- Managed reservations and cancelations, ensuring accuracy in all data entry.
- Answered incoming calls, provided information and directed calls to appropriate staff.
- Worked with staff of different departments to deliver first class customer service to guest.
Resort Greeter
Disney's Pop Century Resort
01.2016 - 12.2016
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Fielded customer complaints and notified managers.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
Security and Guest Service Agent
SAFE Management
08.2013 - 01.2016
- Assisted guests with locating seating and amenities.
- Assisted with access control by monitoring entry and exit points, preventing unauthorized access to restricted areas.
- Maintained order in crowded areas and dispersed crowds when needed.
- Conducted bag checks.
Education
Bachelors of Science - Health and Exercise Science
University of Central Florida
Orlando, FLSkills
- Risk Assessment
- Customer Service
- Employee Training
- Inventory Control
- External Partner Relations
- CCTV and Surveillance
- Fraud Detection & Prevention
- Emergency Response
- Crisis Management
- Internal Investigations
- Report Writing
- Data Entry
- Employee Development
- Legal Compliance
- Trend Identification
- Audits
- Incident response
- CCTV monitoring
- Visitor screening
- First aid administration
- Asset protection
Certification
Florida Class D Security License
Timeline
Access Control Officer
Ramco Protective
06.2025 - Current
Truck Gate Officer
Allied Universal Services
10.2024 - 03.2025
Store Associate
Aldi
02.2020 - 04.2021
Safety and Security Manager on Duty
Ritz Carlton Amelia Island
04.2019 - 10.2024
Front Desk Agent
Holiday Inn and Suites
08.2017 - 04.2019
Resort Greeter
Disney's Pop Century Resort
01.2016 - 12.2016
Security and Guest Service Agent
SAFE Management
08.2013 - 01.2016
Bachelors of Science - Health and Exercise Science
University of Central Florida
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