Diamond Brown
INDIANAPOLIS,IN
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Lilly Cares Foundation
01.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
HR Associate
Walmart
09.2017 - 01.2021
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
Education
Certification - Human Resources Training
HR Certifiation Institute
Alexandria,VA01.2017
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06.2012
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
Timeline
Customer Care Representative
Lilly Cares Foundation
01.2021 - Current
HR Associate
Walmart
09.2017 - 01.2021
Certification - Human Resources Training
HR Certifiation Institute
High School Diploma -
Arsenal Technical High School