Diamond Brown
Yorktown,VA
Summary
Well-established occupational health and safety specialist offering more than 1-2 years of expertise. Exceptional experience in safety and compliance inspections. Known for excellent skills and knowledge. Dedicated to keeping workers safe and proficient in protective gear, safety behaviors and hazard management. Results-oriented safety and occupational health professional with multilingual abilities and excellent reporting skills. True champion for OSHA initiatives and multi-winner of several occupational excellence awards. Newly graduated yet highly effective occupational health and safety professional. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical re position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
TPMG
12720 McManus Blvd Ste. 101
01.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Assisted in reducing overall healthcare costs by identifying cost-effective treatment options for patients requiring specialty care.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Assisted with completion of referral forms and verified data accuracy and completion
Safety Advisor
Target Distribution
Suffolk, VA
09.2021 - 12.2022
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Prepared, boxed and staged outgoing shipments.
- Communicated with Processing Supervisor if unable to achieve timeline or resolve error.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Recognized, documented and advised on removal of hazards.
- Maintained compliance with relevant safety regulations and protocols.
- Enforced safety behaviors in field by delivering mandatory trainings and implementing procedures.
Quality and Safety Inspector
Howmet Castings
Hampton , VA
12.2020 - 11.2021
- Inspected worksites, practices and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Recognized, documented and advised on removal of hazards.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- taking the necessary steps to prep, mold , and verify the part per customer request , also to make sure that we as a team are being eachother eyes and ears when handling such hazardous and dangerous material . installing safety measures every half and hour and daily exercise regime to help lessen the chance of an accident . Working side by side with our safety team so that we are able to teach and provide more information to our fellow employees on the importance of safety within the facility.
Lead Food Sanitation Specialist
Phillips Enterprises
Fort Eustis, VA
03.2019 - 03.2020
- Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
- Managed inventory of specific cleaning supplies and made orders in time to maintain flow of cleaning and sanitation practices.
- Sanitize multiple products before shipment, continuously inspecting quality and cleanliness to uphold high standards of service.
- Adjusted plans based on changing building and product conditions, remaining on schedule while prioritizing tasks effectively.
- 1 year experience of ensuring soldiers have a heathy and safe meal by incorporating sanitation and hourly safety drills for the soldiers
Customer Service Specialist
Busch Gardens Williamsburg
Williamsburg, VA
01.2018 - 06.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- taking precautionary measures to sure guests gets in and out in a safe and orderly manner.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Cashier
Hardee's Restaurant
Newport News, VA
09.2017 - 12.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Reviewed weekly sales ads and monitored price changes.
- Conducted inventory counts by adding each item in stock and documenting in [System].
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register to record transactions accurately and efficiently.
- Completed inventory counts and ordered merchandise.
Receptionist
Boys And Girls Club
Newport News, VA
06.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
Education
High School Diploma -
Woodside High School
Newport News, VA06.2018
Skills
- Safety courses
- Protective equipment
- OSHA standards and codes
- Occupational health hazards
- Occupational safety
- Safety and compliance inspections
- Safety meetings
- Gear inspections
- Team Building
- Training and mentoring
- Maintaining confidentiality
- Follow-up Coordination
- Healthcare industry understanding
- Scheduling appointments
- Insurance Verification
- Data entry proficiency
- Medical terminology knowledge
- Customer Service
- Attention to Detail
- Multitasking ability
- Patient Care
- Critical Thinking Skills
- Organizational Skills
- HIPAA Compliance
- Patient Safety
- Verbal and written communication
- Creative Problem-Solving
- Patient Education
- Patient confidentiality
- Office Administration
- Patient documentation
- Patient Registration
- Patient Care Coordination
- Medical Terminology
- Strategic Planning
- Quality Assurance
- Patient Relations
- Healthcare operations
- Payment Collection
- Policy compliance
- Patient Assessment
- Performance Improvement
- Proficient in learning systems with patient care
- Organizational standards
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Registration and Scheduling
- Caring and Empathetic
- Active Listening
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Insurance verifying
- Communicating to Patients and Families
- Reliability and Dedication
- Documenting and Recording Information
- Resolving Problems
- Medical insurance
- Patient Confidentiality and Data Security
- Insurance Authorizations
- Task Prioritization
- Outbound Calling
- Self Motivation
- Document filing
- Benefits Explanation
Timeline
Referral Coordinator
TPMG
01.2024 - Current
Safety Advisor
Target Distribution
09.2021 - 12.2022
Quality and Safety Inspector
Howmet Castings
12.2020 - 11.2021
Lead Food Sanitation Specialist
Phillips Enterprises
03.2019 - 03.2020
Customer Service Specialist
Busch Gardens Williamsburg
01.2018 - 06.2018
Cashier
Hardee's Restaurant
09.2017 - 12.2017
Receptionist
Boys And Girls Club
06.2017 - 08.2017
High School Diploma -
Woodside High School