Diamond Bryant
Newnan,Georgia
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Customer Service/IOS Technician
Apple
11.2023 - 11.2024
- Accurately diagnose and repair iOS devices, including iPhones, iPads, and iPods
- Provide technical support and troubleshooting assistance to customers via phone, email, or chat
- Assist customers with setting up and configuring their iOS devices
- Educate customers on the proper use of iOS features and functionalities
- Stay up-to-date with the latest iOS updates, features, and troubleshooting techniques
- Collaborate with the technical team to resolve complex customer issues
- Document and track customer interactions and resolutions in the internal database
- Ensure customer satisfaction by delivering exceptional service and support
- Adhere to Apple's service and repair guidelines and maintain confidentiality of customer data.
Customer Service Representative
Center for Disease Control
08.2021 - 07.2022
- Assisted in providing timely and accurate health information to the public
- Responded to public health emergencies and monitored the spread of diseases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained staff on operating procedures and company services.
Customer Service Representative
OnBrand24
08.2020 - 08.2021
- Handle escalating calls, inform customers of policies, and address and resolve customer issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Representative, Customer Service
TLC HomeCare
02.2015 - 01.2019
- Handled inbound and outbound calls, checked homes for full clean
- Assisted customers with complaints, provided product and service information, and processed returns.
- Created and managed project plans, timelines and budgets.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collected, arranged, and input information into database system.
- Coordinated and managed vendor relations to secure access to resources and services needed to promote business at events.
Education
Culinary -
Savannah Technical College
Savannah, GAHigh School Diploma -
Poincianna High School
Kissimmee, FL01.2018
Skills
- Problem-solving and conflict resolution
- Time management and organizational skills
- Attention to Detail
- Online Chat Support
- Technical Troubleshooting
- Data entry proficiency
- Analytical Thinking
- CRM software expertise
- Computer Skills
- MS Office
- Product Knowledge
- Calm Under Pressure
Introduction
Highly skilled and customer-focused professional with a strong background in customer service and technical support. Committed to providing exceptional service and resolving customer issues promptly. Experienced in handling escalated calls, addressing customer concerns, and delivering timely and accurate information. Proficient in diagnosing and repairing iOS devices, ensuring customer satisfaction through effective problem-solving and communication. Strong organizational and multitasking abilities to thrive in fast-paced environments. Seeking a challenging position as an iOS Technician to utilize technical expertise and passion for customer support.
Timeline
Customer Service/IOS Technician
Apple
11.2023 - 11.2024
Customer Service Representative
Center for Disease Control
08.2021 - 07.2022
Customer Service Representative
OnBrand24
08.2020 - 08.2021
Representative, Customer Service
TLC HomeCare
02.2015 - 01.2019
Culinary -
Savannah Technical College
High School Diploma -
Poincianna High School