Diamond Cargill
Louisville,KY
Summary
Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service. Responsible and mature retail professional who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals.
Overview
9
9
years of professional experience
Work History
Product and Marketing Manager
Old Navy
Louisville, KY
02.2018 - Current
- Managed company standards for all marketing collateral and oversaw consistent application.
- Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
- Preserved brand integrity by monitoring the consistency and quality of marketing content.
- Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Supervised and directed all merchandise and shipment processing.
- Mentored new sales associates to contribute to the store’s positive culture.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Alerted customers to upcoming sales events and promotions.
- Prioritized helping customers over completing other routine tasks in the store.
- Greeted customers in a timely fashion while quickly determining their needs.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Worked with the management team to implement the proper division of responsibilities.
- Recommended merchandise to customers based on their needs and preferences.
- Communicated clear expectations and goals to each team member.
Assistant Manager
Finish Line
Louisville, KY
10.2017 - 05.2018
- Immediately addressed problems with customers to promote quick and successful resolution.
- Interacted with customers as they entered the store to determine what their needs were.
- Encouraged the sales staff to cross-sell complementary products and services to customers.
- Worked with the management team to implement the proper division of responsibilities.
- Supervised and directed all merchandise and shipment processing.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Communicated clear expectations and goals to each team member.
- Mentored new sales associates to contribute to the store’s positive culture.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Prioritized helping customers over completing other routine tasks in the store.
Store Manager
Icing By Claire's
Saint Matthews, KY
01.2017 - 07.2017
- Reported to the district manager regarding all store and staff issues.
- Examined merchandise to verify that it was correctly priced and displayed.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Completed profit and loss performance reports.
- Scheduled and led weekly store meetings for all employees.
- Assigned employees to specific duties to best meet the needs of the store.
- Trained and developed new associates on POS system and key sales tactics.
- Hired, trained and evaluated personnel in sales and marketing.
- Conducted store inventories once per quarter.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Generated repeat business through exceptional customer service.
- Interviewed job candidates and made staffing decisions.
- Instructed staff on appropriately handling difficult and complicated sales.
- Monitored security and handled incidents in a calm and professional manner.
- Managed staff of 6 sales associates, 3 team leaders and 2 assistant managers.
Merchandising Specialist
Old Navy
Louisville, KY
08.2016 - 02.2017
- Responded to customer questions and requests in a prompt and efficient manner.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Recommended merchandise to customers based on their needs and preferences.
- completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Actively pursued personal learning and development opportunities.
- Followed merchandising guidelines to present visually appealing displays.
- Stocked and replenished merchandise according to store merchandising layouts.
- Worked with the management team to implement the proper division of responsibilities.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Mentored new sales associates to contribute to the store’s positive culture.
- Cleaned and organized the store, including the checkout desk and displays.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Supervised and directed all merchandise and shipment processing.
Education
High School Diploma -
Eastern High School
Louisville, KY2011
Skills
- Process and procedure development
- Stocking
- Merchandising
- Retail sales
- POS systems knowledge
- Cash register familiarity
- Sales experience
- Staff training and development
- Basic administrative knowledge
- Inventory management
- Retail merchandising specialist
- Opening and closing procedures
- Shipment processing
- Detail-oriented
- Natural leader
- Strong work ethic
- Motivated team player
- Active listening skills
- Outstanding interpersonal skills
- Goal-oriented
- Personable
- Customer service-oriented
- People-oriented
Timeline
Product and Marketing Manager
Old Navy
02.2018 - Current
Assistant Manager
Finish Line
10.2017 - 05.2018
Store Manager
Icing By Claire's
01.2017 - 07.2017
Merchandising Specialist
Old Navy
08.2016 - 02.2017
High School Diploma -
Eastern High School
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