Diamond Carroll
Lawrenceville,GA
Summary
Experienced Claims Adjuster with 6 years of extensive experience in investigating claims, excellent customer service skills, ability to work in fast paced environment with a strong knowledge of negotiation and settlement procedures, strong verbal communication and outstanding interpersonal skills.
Seeking a position at a respectable company and be able to contribute to it's continuous existence using my expertise in claims handling.
Overview
10
10
years of professional experience
Work History
Safe-Guard Products International
Gap Claims Representative
2023.07 - Current
- Assisted customers promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked productively in fast-paced environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
State Farm Insurance Company
Auto Claims Adjuster
2016.06 - 2022.05
- Consistently delivered a remarkable customer experience through assisting and handling claims involving auto and property damages.
- Within approved limits, applied claims settlement procedures to process claims, initiate claim payment process and move file to closure.
- Reviewed claims forms and records to determine insurance coverage, assessing damage to property and reviewing estimates.
- Conducted investigations with insured parties, claimants, witnesses, and police to determine claim liability.
- Work in partnership with the direction from the Claim Specialist team.
- Applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair methods and parts within approved limits.
- Followed established procedures to appropriately review, handle and settle applicable routine auto property claims.
- Communicated with team members, business partners, and external customers which may require contact by telephone, written correspondence, or other electronic media.
- Recognized and referred claims that are beyond the scope of authority.
- Assisted in training and/ or mentor less experienced claim associates.
- Worked effectively in fast-paced environments.
Sears
Lead Sales Associate
2013.10 - 2016.06
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Business Administration -
Gwinnett Technical College
Lawrenceville, GA05.2024
Skills
- Decision-Making
- Liability and Damage Assessment
- File Management
- Insurance Claims Review
- Demonstrates Excellent Customer Service
- Time Management
- Organizing and Prioritizing Work
- Skilled in Microsoft Office Applications
- Claims Processing
- Fast Paced Environment
Timeline
Safe-Guard Products International
Gap Claims Representative
2023.07 - Current
State Farm Insurance Company
Auto Claims Adjuster
2016.06 - 2022.05
Sears
Lead Sales Associate
2013.10 - 2016.06
Associate of Business Administration -
Gwinnett Technical College
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