Diamond Carter
Washington,DC
Summary
I am a hard working individual eager to learn new skills with the passion to succeed. I have nearly 8 years of customer service experience with 2+ years in leadership roles. Resourceful and self-directed Activities Coordinator assists with developing and organizing resources to offer high-quality activities designed to meet physical, mental and psycho-social well-being of residents in long-term care community. Demonstrates competence in conducting therapeutic activities for individuals and groups. Stimulates interest of elderly and disabled residents with enthusiasm and compassion to set measurable participation goals within plan of care.
Overview
11
11
years of professional experience
Work History
Activity Coordinator
Asbury Methodist Village
09.2020 - Current
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Coordinated, planned, developed and implemented activities designed to enrich lives of long-term care residents.
Team Lead
Kensington Park Senior Living
06.2017 - 05.2020
- Assigning daily work zones for team members
- Properly sanitizing residents living quarters and common areas throughout facility
- Assisting Supervisor with inventory check, order request and stocking supplies
- Manage team scheduling as needed
- Welcomed, checked in and out all residents, visitors and vendors
- Made travel arrangements, meal reservations, and dry cleaning request
- Managed multi line phone system, and directed incoming calls accordingly
- Managed supply inventory, data entry logs and records of incoming/outgoing mail to and from residents
- Secured building by monitoring systems and performing walkthroughs
- Trained new hires
Medical Assistant-Externship
Aruna Nathan
11.2016 - 01.2017
- Answered multi line phones, routed calls to physicians/staff accordingly
- Checked in, Scheduled/Cancelled appointments for patients
- Collected co-pay and balances owed
- Verified insurance, scanned paper charts into EMR, faxed emailed and requested consults for specialist
- Triaged patients, took vitals and performed EKG and phlebotomy
- Externship duration: 180 hours
Customer Service Rep
True Vision Funding
10.2015 - 12.2015
- Made outbound calls to customers to negotiate loan debt and payment options
- Answered inbound calls from customers wanting to settle their debt
- Processed payments, faxed/emailed debt settlement agreements
- Temp Contract
Cashier/Floral Department
Safeway
11.2013 - 10.2015
- Assisted customers at checkout
- Handled cash and credit card transactions
- Balanced cash drawer before and after shift
- Made flower and balloon arrangements per customer request and for display
Education
Bachelor of Science - Social Work
Montgomery College
Rockville, MD05.2026
Medical Office Administration -
Career Technical Institute
Washington, D.C.09.2024
Diploma -
Montgomery College
Rockville, MD01.2012
Skills
- CPR/First Aid Certified
- Excellent Communication
- Multitasking Abilities
- Data Entry
- Detail Oriented and Organized
- Problem-solving abilities
- Relationship Building
- Medical Terminology
- Team Collaboration
- Adaptability and Flexibility
- Creative Mindset
- Team Management
Timeline
Activity Coordinator
Asbury Methodist Village
09.2020 - Current
Team Lead
Kensington Park Senior Living
06.2017 - 05.2020
Medical Assistant-Externship
Aruna Nathan
11.2016 - 01.2017
Customer Service Rep
True Vision Funding
10.2015 - 12.2015
Cashier/Floral Department
Safeway
11.2013 - 10.2015
Bachelor of Science - Social Work
Montgomery College
Medical Office Administration -
Career Technical Institute
Diploma -
Montgomery College
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