Diamond Chamberlain
Ankeny,IA
Summary
Proven Emergency Room Technician at Mercy Medical Center, adept in responding to emergencies with speed and precision. Skilled in patient care and vital signs monitoring, I improved ER efficiency and patient flow significantly. Known for compassionate support and being an efficient team player, I excel in high-pressure environments, ensuring optimal patient safety and satisfaction.
Overview
13
13
years of professional experience
Work History
Emergency Room Technician
Mercy Medical Center, Des Moines, CHI Health
02.2023 - Current
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Ensured adequate supply levels, ordering and restocking medical supplies to maintain readiness for emergencies.
- Improved patient flow through ER by efficiently preparing rooms and organizing medical supplies.
- Assisted in managing patient flow by coordinating timely bed assignments and transfers to other departments.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Boosted patient satisfaction by attentively listening to concerns and ensuring they felt heard and cared for.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Boosted team morale and maintained positive work environment, even under stressful conditions.
- Assisted in life-saving procedures, supporting medical teams during critical emergencies.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Facilitated quick response to cardiac emergencies by proficiently operating EKG machines and monitoring results.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Enhanced team collaboration by effectively communicating with physicians, nurses, and other healthcare professionals in high-stress situations.
Certified Nursing Assistant
On With Life
08.2020 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained best-in-class standards for individualized care in units by continuously checking in with patients and families and quickly providing care.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Certified Nursing Assistant
Grapetree Medical Staffing
01.2020 - Current
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
On With Life
06.2021 - 10.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
The Alverno
03.2014 - 04.2020
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained best-in-class standards for individualized care in 300-bed unit by continuously checking in with patients and families and quickly providing care.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Call Center Representative
Swiss Colony
01.2012 - 06.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
High School Diploma -
Clinton High School
Clinton, IA06.2015
Skills
- Dementia and Alzheimer's knowledge
- Feeding assistance expert
- Transporting patients
- Patient-focused care
- Supporting Personal Needs
- Recording Vital Signs
- Preparing Meals
- Patient Relations
- Measuring Bodily Fluids
- Documenting Behaviors
- Conducting Intakes
- Companionship and Emotional Support
- Patient Care
- Bathing
- Indirect Patient Care
- Inpatient care
- Compassionate caregiver
- Compassionate
- Infection Control And Aseptic Procedures
- Responding to emergencies
- Direct Patient Care
- Trustworthy companion
- Efficient and reliable team player
- Brain Injuries
- Skilled/Rehab
- Phlebotomy Techniques
- Vital signs monitoring
- Sanitizing procedures
- Information documentation
- Patient Transport
- EKG Interpretation
- CPR
- Cardiac monitoring
- Seizure Management
- Phlebotomy
- 12-lead EKG monitoring
- Emergency Medical Procedures
- Splinting Techniques
- Allergic Reaction Care
- Phlebotomy procedures
- Basic patient care
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
Timeline
Emergency Room Technician
Mercy Medical Center, Des Moines, CHI Health
02.2023 - Current
Certified Nursing Assistant
On With Life
06.2021 - 10.2023
Certified Nursing Assistant
On With Life
08.2020 - Current
Certified Nursing Assistant
Grapetree Medical Staffing
01.2020 - Current
Certified Nursing Assistant
The Alverno
03.2014 - 04.2020
Call Center Representative
Swiss Colony
01.2012 - 06.2016
High School Diploma -
Clinton High School
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