Diamond Chapman
Summary
To obtain a position that recognizes my ability and promotes growth. Also a Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. While trying To seek and maintain full-time position that offers professional challenges. utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sorting
Good will
- price tag clothes that come into the facility
- make sure clothes are in good condition before sending the items out to the floor.
Unloader
Fedex
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
Transportation
Wellspring Nursing home
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
Package Sorter
Amazon
08.2020 - 04.2023
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
Front desk
Hawthorn suites Hotel
05.2022 - 12.2022
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Lift Driver/ Picking and Packing
Airgas
02.2019 - 04.2021
- Streamlined inventory management with accurate tracking of items using barcode scanners and documentation systems.
- Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
- Promoted a culture of continuous improvement through active participation in process review meetings and implementation of suggested changes.
- Participated in ongoing training sessions to stay current on industry best practices, enhancing overall job performance.
Transporting
Truth well transit
01.2018 - 07.2019
- Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
- Contributed to practice growth by promoting available services to prospective patients during initial interactions.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner.
- Coordinated seamless transitions between departments for multi-disciplinary care visits within the same facility or across partnering sites if required.
- Optimized provider availability by routinely monitoring schedules for accuracy and balance of appointments across different service offerings.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.
- Increased patient retention by providing compassionate assistance during appointment scheduling and follow-up processes.
Slot attendant
Potawatomi
02.2017 - 09.2018
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Crew trainer
McDonald's
01.2016 - 06.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Lab technician
Interstate blood bank
06.2016 - 03.2017
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Hosts
George Webb's
09.2011 - 01.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Ramp Agent
United Airlines
05.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Education
High School Diploma -
Bradley Tech High School
South Milwaukee06.2016
Skills
- people person
- quick learner
- great multitasking skills
- typing
- forklift driver
- Time Management
- Problem-solving skills
- Customer Service
- Guest Relations
- Cash Handling
- Oral and written communications
- File Management
- Training and mentoring
Certification
- CBRF certified, 08/23/19
- CPR/AED, 02/16/18
References
- Erica, Costco, (414) 739-9507
- Tammy, Airgas floor manager, (262) 225-8324
- Michelle Johnson, CNA, (414) 627-9711
- Tiffany Thompson, Mail carrier, (414) 213-6353
Timeline
Front desk
Hawthorn suites Hotel
05.2022 - 12.2022
Ramp Agent
United Airlines
05.2022 - Current
Package Sorter
Amazon
08.2020 - 04.2023
Lift Driver/ Picking and Packing
Airgas
02.2019 - 04.2021
Transporting
Truth well transit
01.2018 - 07.2019
Slot attendant
Potawatomi
02.2017 - 09.2018
Lab technician
Interstate blood bank
06.2016 - 03.2017
Crew trainer
McDonald's
01.2016 - 06.2018
Hosts
George Webb's
09.2011 - 01.2015
Sorting
Good will
Unloader
Fedex
Transportation
Wellspring Nursing home
High School Diploma -
Bradley Tech High School