Diamond Chavez
Pampa
Summary
Dedicated professional with a proven track record at Cabot Community Credit Union, enhancing customer satisfaction through exceptional service and accurate transaction processing. Excelled in cash management and fostering customer relationships, demonstrating a strong work ethic and attention to detail. Fluent in Spanish, adept at multitasking and improving operational efficiency, contributing significantly to team goals.
Overview
3
3
years of professional experience
Work History
Teller
Cabot Community Credit Union
08.2023 - 09.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Cashier
Walmart
10.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Diploma -
Pampa High School
Pampa, TX05.2021
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Transaction processing accuracy
- Relationship building and management
- Goal-oriented focus
- Customer relationship building
- Spanish speaking
- Reliable
- Customer service
- Attention to detail
- Payment processing
Timeline
Teller
Cabot Community Credit Union
08.2023 - 09.2024
Cashier
Walmart
10.2021 - 06.2022
Diploma -
Pampa High School
Similar Profiles
Jaelynn BaileyJaelynn Bailey
Personal Banker at First Community Bank Credit UnionPersonal Banker at First Community Bank Credit Union
Melany Garcia AlejandreMelany Garcia Alejandre
Enrichment Advisor at Oregon Community Credit UnionEnrichment Advisor at Oregon Community Credit Union
Clarisa Garcia RamirezClarisa Garcia Ramirez
Teller at Sioux Valley Community Credit UnionTeller at Sioux Valley Community Credit Union