Diamond Clark
Brandon,MS
Summary
Customer Service Representative with 5 years of experience in providing excellent customer service. A good communicator with a strong ability to solve problems and self-motivated to exceed customer expectations. Excels in handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Looking to leverage my skills and experience to contribute to the success of a customer-focused organization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concero Technology Inc
08.2022 - 10.2023
- Scheduling exams
- Calling patients to schedule exams
- Keeping patient information safe
- Kept patients satisfied with great customer service
- Helped offices schedule exams or leave voice messages to call back and schedule
- Conduct customer satisfaction surveys to gather feedback and identify areas for improvement
- Maintain a high level of product knowledge and stay updated on new features and offerings in order to provide accurate and valuable information to customers
- Resolve customer complaints or disputes in a timely and satisfactory manner
- Providing prompt and efficient resolution to customer inquiries and issues, ensuring high levels of customer satisfaction
- Maintain a high level of professionalism and positive attitude when interacting with customers, regardless of the situation or customer behavior
Customer Service Representatives
Teleperformance
12.2020 - 02.2022
- Maintained customer information and satisfaction by meeting customer needs
- Updated patient accounts
- Took incoming calls
- Assisted patients with medical insurance questions
- Use active listening skills to understand customer concerns and provide appropriate solutions
- Provide exceptional customer service by going above and beyond to exceed customer expectations
- Effectively handle customer complaints and provide appropriate solutions to resolve issues in a timely manner
Education
High School -
Puckett High School
Puckett, MS05.2020
Skills
- Communication
- Customer inquiries
- Professionalism
- Customer satisfaction
- Conflict resolution
- Problem-solving
Timeline
Customer Service Representative
Conduent
07.2024 - Current
Customer Service Representative
Concero Technology Inc
08.2022 - 10.2023
Customer Service Representatives
Teleperformance
12.2020 - 02.2022
High School -
Puckett High School
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