Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Corley

Saginaw,MI

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Medical Office Assistant

MyMichigan Family Medicine
11.2023 - 08.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Collaborated with multidisciplinary teams to optimize patient outcomes through comprehensive care plans.

Mental Health Technician/Health Information Management Clerk

HealthSource Saginaw
11.2020 - 04.2023
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Enhanced patient privacy protection through diligent maintenance of confidential records and adherence to HIPAA regulations.
  • Promoted a patient-centric approach in the management of health information by actively engaging patients and their families in the process of understanding, accessing, and amending their medical records.
  • Streamlined electronic medical record systems by optimizing organization and accessibility of patient information.
  • Assisted in the transition from paper-based to electronic health records, ensuring a smooth implementation process and minimal disruptions to staff workflows.
  • Conducted regular audits of health information management processes, identifying areas for improvement and implementing necessary changes.
  • Contributed to the development and implementation of innovative health information technology solutions designed to enhance efficiency, reduce costs, and improve overall patient care outcomes.

Driver/Coordinator/Dispatch Supervisor

Mass Transportation Authority
02.2018 - 08.2020
  • Improved route efficiency by analyzing GPS data and adjusting schedules accordingly.
  • Streamlined driver onboarding process, shortening training time while maintaining quality standards.
  • Met transportation service targets and delivered loads on time.
  • Developed strong relationships with clients, resulting in increased business referrals and repeat customers.
  • Monitored industry trends to stay current on best practices related to fleet management, incorporating relevant ideas into internal processes.
  • Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
  • Managed driver compliance with safety regulations, reducing accident rates significantly.

Direct Care Worker

Building Strong Women
03.2017 - 04.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.

Server

Chillis
06.2016 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Certificate - Nursing Care Assistant

1st Step C.N.A Training L.L.C
Saginaw, MI
09.2021

Associate of Arts - Social Sciences Education

Marygrove College
Detroit, MI
12.2014

High School Diploma -

Flushing High School
Flushing, MI
06.2013

Skills

  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Active Listening Skills
  • Communication Skills
  • Leadership Skills
  • Problem Solving Skills
  • Time Management
  • Adaptability
  • Critical Thinking

Timeline

Medical Office Assistant

MyMichigan Family Medicine
11.2023 - 08.2024

Mental Health Technician/Health Information Management Clerk

HealthSource Saginaw
11.2020 - 04.2023

Driver/Coordinator/Dispatch Supervisor

Mass Transportation Authority
02.2018 - 08.2020

Direct Care Worker

Building Strong Women
03.2017 - 04.2019

Server

Chillis
06.2016 - 12.2016

Certificate - Nursing Care Assistant

1st Step C.N.A Training L.L.C

Associate of Arts - Social Sciences Education

Marygrove College

High School Diploma -

Flushing High School

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Diamond Corley