Diamond Craig-Myers
Orlando,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Walmart Health
2023.04 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Laid out potential payment plans for patients.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
- Reviewed X-rays to help patients determine best treatments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
Front Office Supervisor
Advanced Oral Surgery of Tampa
2022.12 - 2023.02
- .
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Completed bi-weekly payroll for 10 employees.
Dental Office Manager
Winter Springs Family Dental
2021.03 - 2022.12
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by strong morning huddles regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Implemented strict infection control protocols to safeguard health and safety of patients and employees alike.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Assistant Property Manager
McWhinney Property Management LLC
2020.05 - 2021.02
- Assists in managing all aspects of building's occupancy and maintenance, communicated with tenants regarding property-related issues, coordinated with tenants and third parties to address maintenance and facility needs, collaborated with property management team to produce advertising materials, met with prospective tenants to show properties, conducted interviews, received rental applications and explained terms of occupancy, processed applications and conducted credit checks, collected monthly fees and maintained records of payments and rental activity, prepared budgets and financial reports, coordinated with outside vendors.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Dental Office Manager
Shiny Happy Smiles Pediatric Dentistry
2015.01 - 2020.05
- Conducted Interviews to hire employees
- Training and Coaching
- Supported Team Needs
- Follow up on claims
- Managed Patient Accounts
- Taking care of marketing and public relations
- Evaluate budget and create reports with recommendations to cut costs
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Education
Associate's degree in Business -
University of South Florida-Main Campus
Tampa, FL05.2015
Skills
- Excellent Communication, Leadership, Coaching Skills
- Trustworthy
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Dental knowledge
- Financial Counseling
- Bookkeeping
- Dental software proficiency
- Insurance Billing
- Schedule Management
- Dental Office Management
- Payment plans
- Employee Training
- Oral communication
- Human Resources
- Treatment Planning
- Patient Care Coordination
- Insurance Verification
- Patient Education
- Scheduling
Certification
- Certified Property Manager
- Certified Apartment Manager
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Salesforce Certified Administrator
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
Timeline
Treatment Coordinator
Walmart Health
2023.04 - Current
Front Office Supervisor
Advanced Oral Surgery of Tampa
2022.12 - 2023.02
Dental Office Manager
Winter Springs Family Dental
2021.03 - 2022.12
Assistant Property Manager
McWhinney Property Management LLC
2020.05 - 2021.02
Dental Office Manager
Shiny Happy Smiles Pediatric Dentistry
2015.01 - 2020.05
Associate's degree in Business -
University of South Florida-Main Campus
- Certified Property Manager
- Certified Apartment Manager
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Salesforce Certified Administrator
- OSHA Certified
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
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