Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Davies

Fargo

Summary

To secure a challenging position where i can utilize my extensive experience and management skills. Professional with experience in behavioral health care, prepared for this role. Skilled in patient care, crisis intervention, and therapeutic support with strong communication abilities. Focused on team collaboration and adaptability to changing needs. Reliable and results-driven, with commitment to improving patient outcomes and fostering supportive environment.

Overview

15
15
years of professional experience

Work History

Behavioral Health Technician

Share House
06.2024 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.

Behavioral Health Technician Supervisor

Fresh Start Behavioral Health LLC
03.2022 - 02.2024
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Receptionist

Hollywood Roosevelt Hotel
01.2017 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.

Cosmetologist

Flawless Beauty Bars
09.2010 - 10.2019
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.

Education

2 Years of College - Socialogist

Cosumnes River College
Sacramento, CA

Graduate Certificate - Medical Billing And Coding

Northwest Career College
Las Vegas, NV
07-2023

Cosmetologist - Cosmetologist

Marinello School of Beauty
Los Angeles, CA
06-2009

Skills

  • Active listening
  • Conflict de-escalation
  • Documentation skills
  • De-escalation strategies
  • Patient assessment
  • Medication administration
  • Incident reporting
  • Patient observation

Timeline

Behavioral Health Technician

Share House
06.2024 - Current

Behavioral Health Technician Supervisor

Fresh Start Behavioral Health LLC
03.2022 - 02.2024

Receptionist

Hollywood Roosevelt Hotel
01.2017 - 09.2021

Cosmetologist

Flawless Beauty Bars
09.2010 - 10.2019

2 Years of College - Socialogist

Cosumnes River College

Graduate Certificate - Medical Billing And Coding

Northwest Career College

Cosmetologist - Cosmetologist

Marinello School of Beauty