Diamond Davis
Leroy,AL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Manager
Taco Bell
Jackson, AL
02.2021 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Customer Service Representative
Alorica
Saraland, AL
02.2019 - 09.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Associate
Goody's Department Store
Jackson, AL
07.2018 - 02.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
Daycare Teacher
Springhill Baptist Church
Mobile, AL
07.2015 - 04.2018
- Taught children foundational skills in colors, shapes and letters.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Ensured safety of all children by monitoring playground equipment use.
- Read aloud and played alphabet games to encourage early literacy.
- Provided guidance on social development issues such as sharing, following directions.
Cashier
Sam's Club
Daphne, AL
10.2016 - 03.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer questions and provided store information.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
Baker High School
Mobile, AL05-2012
Skills
- Policy Implementation
- Workforce Management
- Sales Techniques
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Team Leadership
- Coaching
- Client Service
- Mentoring
- Advertising and Marketing
- Data Entry
- Quality Assurance
- Technical Support
- Account Updating
- Call Control Skills
- Inbound Phone Call Management
- Customer Communications
Timeline
Manager
Taco Bell
02.2021 - Current
Customer Service Representative
Alorica
02.2019 - 09.2019
Sales Associate
Goody's Department Store
07.2018 - 02.2019
Cashier
Sam's Club
10.2016 - 03.2017
Daycare Teacher
Springhill Baptist Church
07.2015 - 04.2018
High School Diploma -
Baker High School