Diamond Davis
Warren
Summary
Dynamic professional with extensive experience at Dana Inc. in shipping and receiving, excelling in invoice reconciliation and merchandise staging. Proven ability to enhance customer satisfaction through effective complaint resolution and teamwork. Skilled in medical terminology and appointment scheduling, ensuring seamless operations and exceptional service delivery.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Clerk
Dana Inc
05.2022 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Customer Service Representative
Comcast
06.2019 - 06.2021
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Home Health Aide
Addus Home Health Care
09.2017 - 03.2019
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed individual care plans for clients based on specific needs.
Education
BBA - Business Management
Siena Heights University
Adrian, MI05-2019
High School Diploma -
Cass Technical HighSchool
Detroit, MI06-2015
Skills
- Merchandise staging
- Invoice reconciliation
- Shipping and receiving tracking
- Materials transportation
- Teamwork and cooperation
- Product knowledge
- Scheduling
- Information security
- Complaint resolution
- Account updating
- Claims processing
- Call center experience
- Medical terminology
- Follow-up skills
- Referral coordination
- Appointment scheduling
- Medical billing
Timeline
Shipping and Receiving Clerk
Dana Inc
05.2022 - Current
Customer Service Representative
Comcast
06.2019 - 06.2021
Home Health Aide
Addus Home Health Care
09.2017 - 03.2019
BBA - Business Management
Siena Heights University
High School Diploma -
Cass Technical HighSchool