Diamond Diaz
Summary
Committed Customer Service Professional with dynamic Safety and Service skills. Highly effective in active listening and analytical problem-solving skills. Known for building relationships and providing top notch friendliness.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Southwest Airlines
09.2022 - Current
- Prioritized safety by promoting open communication channels that fostered team collaboration and enhanced the work environment
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems
- Improved Customer satisfaction by addressing and resolving escalated issues promptly and with Heart
- Employ knowledge of Airport Ops and Ground Ops processes and procedures toward the benefit of overall Station and Company operation by managing time, compliance to safety standards and communicating expected standards and focuses
Commercial Logistics Manager
Littman Bros Lighting
08.2020 - 05.2022
- Developed strong relationships with vendors, leading to improved pricing and service levels
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements
- Directed shipping and receiving of wide range of products daily
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities
Shop Manager
Finley's Barber Shop
08.2015 - 04.2020
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints
- Managed inventory control, cash control, and store opening and closing procedures
Skills
- Customer Service
- Excellent Communication
- Team Building and Leadership
- Customer Relations
- Adaptability
- Complaint resolution
- Inter-department collaboration
- Analytical Thinking
- Escalation Handling
- Team Collaboration
Timeline
Customer Service Supervisor
Southwest Airlines
09.2022 - Current
Commercial Logistics Manager
Littman Bros Lighting
08.2020 - 05.2022
Shop Manager
Finley's Barber Shop
08.2015 - 04.2020
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