Diamond Douglas
San Tan Valley,Arizona
Summary
Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Dedicated to working hard and committed to achieving or exceeding daily goals.
Overview
15
15
years of professional experience
Work History
Account Coordinator
CBRE
11.2022 - Current
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Updated internal databases with account information to maintain concise, clear records.
Claims Specialist
Advanced Reimbursement Solutions
06.2021 - 05.2022
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Conducted full claim investigations and reported updates.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
Resolution Specialist
Centene Corporation
09.2018 - 06.2021
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
Administrative Assistant
Stop & Go Driving School
08.2009 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Medical Assistant -
Pima Medical Institute at Mesa
Mesa, Arizona05.2011
Skills
- Customer Service
- Account Management
- Troubleshooting and problem resolution
- Quality Control
- Account oversight
- Research expertise
- Microsoft Office
- Account Analysis
- Phone and Email Etiquette
- Documentation and control
- Handling Complaints
- Schedule Coordination
- Administration and Operations
- Multitasking and Organization
- Appointment Scheduling
- Coaching and Mentoring
- Decision-Making
- Data Entry
Timeline
Account Coordinator
CBRE
11.2022 - Current
Claims Specialist
Advanced Reimbursement Solutions
06.2021 - 05.2022
Resolution Specialist
Centene Corporation
09.2018 - 06.2021
Administrative Assistant
Stop & Go Driving School
08.2009 - 02.2017
Medical Assistant -
Pima Medical Institute at Mesa