Diamond Dozier
Lancaster,CA
Summary
I am a dynamic and dedicated professional with a strong background in security and customer service, notably at Marksman Services Company. Proven expertise in incident reporting and patrol operations, complemented by exceptional problem-solving skills. Recognized for enhancing safety protocols and fostering customer loyalty through effective communication and support.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Security Officer
Marksman Services Company
Farmers Branch, TX
02.2024 - 10.2025
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Delivered exceptional customer support by resolving visitor queries on facility access protocols.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Warehouse Worker
Walmart
Lancaster TX
03.2023 - 10.2023
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Customer Service Representative
TXU Energy
Palmer, TX
04.2021 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Education
David W Carter
Dallas Tx 2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Patrol operations
Accomplishments
- Documented and resolved Issue which led to Results.
- Successfully completed two-week security training program.
- Achieved Result by introducing Software for Type tasks.
Timeline
Security Officer
Marksman Services Company
02.2024 - 10.2025
Warehouse Worker
Walmart
03.2023 - 10.2023
Customer Service Representative
TXU Energy
04.2021 - 02.2022
David W Carter