Diamond Durant
Riverview,FL
Summary
Exceptionally talented professional and considered a knowledgeable leader and dedicated problem solver. Applying a creative and analytical approach to operations for continuous process improvement. Bringing eight years of valuable expertise forwarding multiple company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
Work History
Project Management Specialist
United States Air Force
03.2023 - Current
- Coordinated with leadership to resolve project issues and mitigate risks.
- Planned, designed, and scheduled new phases to present to leadership to stronger manage 700+ personnel records and lower processing times.
- Provided detailed project status updates to supervisor and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with coworkers to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects and monitored performance.
- Prepared and submitted project invoices for review and approval to leadership.
- Developed and implemented strategic project plans to meet business objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings with the executive team lead between project stakeholders to discuss successes and conflicts.
- Monitored project progress, identified risks and took implications from customers and coworkers and made corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
Information Systems Specialist
United States Air Force
02.2022 - 02.2023
- Resolved issues and escalated problems with knowledgeable support and outstanding customer service.
- Diagnosed and resolved software issues with personnel record systems.
- Researched and recommended new technologies and strategies for improving system performance to supervisor and better serve customers.
- Evaluated software products to determine compatibility with existing systems.
- Prepared staff meetings for the director to discuss customer related issues and implications on developing ways to improve system efficiency.
Postal Service Clerk
United States Air Force, USAF
01.2020 - 01.2022
- Shift leader; provided on-the-job training and mentorship to eight employees
- Filled postal section manager position for one month. Facilitating advanced postal training to two senior executive leaders and six employees to prepare for the post office inspection.
- Oversee acceptance/processing/ dispatch of all classes of mail addressed to stateside and over 420 overseas locations.
- Created a patron alert system to efficiently serve over 56K military and civilian personnel by designing a nesting blueprint with three postal agencies saving an average post office 2K work hours yearly. This system is now benchmarked across the DoD.
General Merchandise Specialist
Target
10.2018 - 07.2019
- Model excellent service by greeting all guests in the area when picking orders.
- Pick items for guest orders accurately and quickly; meeting service and required ship time standards
- Properly prepare, pack and sort guest orders for shipment using correct materials in a timely manner.
- Leverage appropriate escalation tools to solve process and/or guest issues
- Pushing and stocking product to sales floor
- Conduct weekly price change workload for all General Merchandise categories
- Complete RFID scans in GM areas and system audit functions to ensure inventory accuracy
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU)
- Back-stock product from General Merchandise categories efficiently and timely
Crew Member Trainer
McDonald's
05.2017 - 10.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, cleanliness, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Helped customers in solving any problem with food dissatisfaction
Education
Bachelor of Science - Human Resources Management
Grand Canyon University
Phoenix, AZ08.2026
Skills
- Strong Project Management Skills
- Project Analyst
- Conflict Management
- Impeccable Multi-tasking Abilities
- Effective Communication Skills
- Emotionally Intelligent
- Outstanding Interpersonal Skills
- Great Time Management Skills
Accomplishments
- Booster Club President - Led nine events with a total of 289 volunteers and raising over $7.2k. Closely monitoring the unit's budget while setting up special occasions for the unit vastly restoring the morale for 185 members.
- Motivational Facilitator - Developed methods and projects that aided personal growth for nineteen peers hosting recurring mentorship sessions and briefing professional development courses.
- Received the Airman of the Quarter award for meritorious service.
- Received Below-the-zone; due to my accomplishments as such a young airman I was able to promote 6 months earlier than my peers.
- Received the Chief's "Sharp Award' for continued excellence in professionalism, attitude, and dedication. I was hand-picked out of 16K military personnel.
- Received a total of 15 award coins for my positive attitude and strong work ethic.
- Received two Air and Space Achievement Medals for outstanding work ethic and teamwork within the unit.
- Received an Humanitarian Service Medal for teaming up with senior executive leadership to help refugees transition from Afghanistan to the United States.
Timeline
Project Management Specialist
United States Air Force
03.2023 - Current
Information Systems Specialist
United States Air Force
02.2022 - 02.2023
Postal Service Clerk
United States Air Force, USAF
01.2020 - 01.2022
General Merchandise Specialist
Target
10.2018 - 07.2019
Crew Member Trainer
McDonald's
05.2017 - 10.2018
Bachelor of Science - Human Resources Management
Grand Canyon University