DIAMOND FORMAN
Mount Pleasant
Summary
Personable and dedicated Customer Service Representative with extensive experience in healthcare and the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Computer Helpdesk Technician
Mid Michigan Community College
01.2023 - Current
- Maintain a clean and orderly reception area, including seating and reading materials.
- Operated office equipment such as photocopiers, fax machines, and printers efficiently.
- Managed mail, packages, and courier deliveries in and out of the office.
- Guided calls using excellent communication skills.
- Utilized help desk software to track and manage support requests efficiently.
- Monitored and responded to tickets using the college software system.
- Monitored system performance, identifying and addressing issues proactively.
Medical Receptionist/Scheduler
Dedicated Senior Medical Center
06.2021 - 12.2022
- Managed front desk operations and provided exceptional patient service in a fast-paced medical office.
- Confirmed upcoming appointments with patients via phone or email reminders.
- Gathered information from patients, processed registration paperwork, and collected payments.
- Photocopied, faxed, and filed patients' records practicing confidentiality measures.
- Supported healthcare providers by scheduling diagnostic tests and referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
EKG Technician
Beaumont Health
01.2018 - 04.2021
- Prepared patients for EKG procedures by explaining the process and answering questions.
- Performed electrocardiogram EKG tests on patients to monitor heart activity.
- Provided emotional support for anxious patients during the testing process.
- Assisted with scheduling patient appointments and organizing workflow within the department.
- Communicated effectively with diverse populations, including non-English speaking patients.
- Troubleshoot any technical issues with EKG machines or software programs.
- Participated in ongoing training sessions to stay updated with latest EKG technology advancements.
- Monitored patient vital signs during stress testing procedures.
Education
High School Diploma -
Pell City High School
05.2016
Skills
- Medical Scheduling
- Phlebotomy
- EMR Systems
- Medical Office Experience
- Documentation Review
- Patient Care
- Clerical Experience
- Insurance Verification
- Customer service
- Caregiving
- HIPAA
- EHR systems
- Filing
- Troubleshooting and diagnosis
- Word processing
- Multi-line phone systems
- ICD coding
- Cardiovascular testing
Certification
- EKG Certification
- Phlebotomy Certification
- Adult/infant CPR Certification (American Red Cross)
Timeline
Computer Helpdesk Technician
Mid Michigan Community College
01.2023 - Current
Medical Receptionist/Scheduler
Dedicated Senior Medical Center
06.2021 - 12.2022
EKG Technician
Beaumont Health
01.2018 - 04.2021
High School Diploma -
Pell City High School
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