Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Diamond Forman

Columbus,OH

Summary

Dynamic customer service professional with extensive experience at CVS Pharmacy and Forever 21. Expert in conflict resolution and customer relations, consistently enhancing customer loyalty. Proven ability to manage high-stress situations while maintaining professionalism, leading to increased customer satisfaction and repeat business. Skilled in data entry and active listening to address customer needs effectively.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer support role.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
04.2024 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Retail Store Manager

Forever 21
02.2023 - 03.2024
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.

Education

No Degree - Sonography

Collin County Community College
Plano, TX
05-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Customer satisfaction measurement
  • Retail store support
  • Problem resolution
  • Conflict resolution

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Timeline

Customer Service Representative

CVS Pharmacy
04.2024 - 03.2025

Retail Store Manager

Forever 21
02.2023 - 03.2024

No Degree - Sonography

Collin County Community College

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