Diamond Fort
Hospitality
Memphis,TN
Summary
Hospitality Professional with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
13
13
years of professional experience
Work History
SHORT-TERM RENTAL OPERATIONS ASSISTANT
PRIVATE LUXURY CONDO (AIRBNB)
03.2023 - Current
- Manage the full guest lifecycle- from inquiries and digital check-ins to turnover coordination and dynamic pricing-to maintain a 4.9 star average across reviews, achieve 85% annual occupancy, and drive 20% year-over year revenue growth.
MANAGER
King's Palace, Tap Room, Absinthe Room
05.2024 - 01.2025
- Managed front- and back -of-house operations across three interconnected venues, including staffing, scheduling, inventory, and service flow.
- Implemented creative strategies-like a late-night food menu-to boost bar sales, reduce product waste, and improve overall efficiency without increasing costs.
BARTENDER
CAESARS SPORTSBOOK @FEDEX FORUM
06.2022 - 05.2024
- Provided high-volume service during games, concerts, special events, and private events, in a fast paced lounge environment.
- Built strong rapport to encourage repeat visits, while maintaining speed, accuracy, and professionalism under pressure.
BARTENDER/TRAINER
EIGHT & SAND @ CENTRAL STATION HOTEL
03.2022 - 12.2023
- Led bar shifts in a high-traffic hotel setting, trained new bartenders and collaborated on seasonal cocktail menus.
- Focused on upselling, food pairings, and delivering polished, personalized service to enhance guest experience and drive revenue.
LEAD SERVER/TRAINER/BARTENDER
CURFEW @ CANOPY HOTEL
08.2020 - 02.2022
- Balanced roles across floor and bar, training new staff while delivering high-level service in a fast-paced hotel restaurant.
- Maintained deep menu knowledge, supported smooth service flow, and consistently promoted guest satisfaction through attention to detail and team leadership.
BARTENDER/SERVER/TRAINER/SUPERVISOR
GENGHIS GRILL
09.2019 - 11.2020
- Provided attentive service while supervising floor operations, training new hires, and supporting shift management.
- Ensured smooth, efficient service through strong communication, accurate cash handling, and a hands-on leadership style during high-volume shifts.
BARTENDER/SERVER/TRAINER/FOH MANAGER
MOE'S ORIGINAL BARBEQUE
06.2016 - 03.2018
- Supported daily operations through quality service, staff training, accurate cash handling, and social media promotion.
- Collaborated with FOH team to ensure smooth, high-volume service.
BUSINESS OPERATIONS ASSOCIATE
COLVARD STUDENT UNION BUSINESS OFFICE
08.2012 - 05.2014
- Supported day-to-day financial operations, including processing invoices, managing accounts payable/receivable, and preparing internal financial reports.
- Maintained accurate records and collaborated with vendors, clients, and university departments to ensure timely payments and effective communication.
Education
UNDERGRAD - ACCOUNTING
MISSISSIPPI STATE UNIVERSITY
Starkville, MS05-2014
GENERAL STUDIES -
NETTLETON HIGH SCHOOL
Nettleton, MS05-2011
Skills
- Front-of-House Operations
- Staffing & Scheduling
- Inventory & Cost Control
- High-Volume Service Execution
- Guest Experience & Retention
- Hospitality Management
- Short-Term Rental Coordination
- Conflict Resolution & Communication
- POS & Booking Software
- Time Management & Workflow Optimization
Timeline
MANAGER
King's Palace, Tap Room, Absinthe Room
05.2024 - 01.2025
SHORT-TERM RENTAL OPERATIONS ASSISTANT
PRIVATE LUXURY CONDO (AIRBNB)
03.2023 - Current
BARTENDER
CAESARS SPORTSBOOK @FEDEX FORUM
06.2022 - 05.2024
BARTENDER/TRAINER
EIGHT & SAND @ CENTRAL STATION HOTEL
03.2022 - 12.2023
LEAD SERVER/TRAINER/BARTENDER
CURFEW @ CANOPY HOTEL
08.2020 - 02.2022
BARTENDER/SERVER/TRAINER/SUPERVISOR
GENGHIS GRILL
09.2019 - 11.2020
BARTENDER/SERVER/TRAINER/FOH MANAGER
MOE'S ORIGINAL BARBEQUE
06.2016 - 03.2018
BUSINESS OPERATIONS ASSOCIATE
COLVARD STUDENT UNION BUSINESS OFFICE
08.2012 - 05.2014
UNDERGRAD - ACCOUNTING
MISSISSIPPI STATE UNIVERSITY
GENERAL STUDIES -
NETTLETON HIGH SCHOOL
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