Diamond Gilmore
West Bloomfield Township,MI
Summary
Efficient Desired Position with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Assistant
Stepful
11.2024 - Current
- Assisted healthcare providers with patient intake and documentation processes.
- Coordinated appointment scheduling to enhance patient flow and reduce wait times.
- Managed electronic health records using industry-standard software for accuracy and compliance.
- Administered immunizations and performed routine laboratory tests under supervision.
- Educated patients about treatment plans, medications, and follow-up care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Caregiver
Cleora’s Home Care
2024 - Current
- Provided compassionate support to individuals with diverse needs, enhancing quality of life.
- Assisted in daily living activities, promoting independence and dignity for clients.
- Coordinated medication reminders and health management schedules for optimal well-being.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Monitored client progress, adjusting care strategies based on changing needs and conditions.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Transported clients to and from medical appointments with safety and efficiency.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Home Health Aide
PRIVATE HOME HEALTH CARE AIDE
09.2019 - Current
- Assisted clients with daily living activities, fostering independence and comfort.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Administered medications according to prescribed schedules, ensuring adherence to safety protocols.
- Developed personalized care plans in collaboration with family members and healthcare teams.
- Advocated for clients' needs, enhancing their quality of life through compassionate support.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Followed nutritional plans to prepare optimal meals.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Private Caregiver
Private Care
05.2018 - Current
- Provided personalized care, ensuring comfort and safety for clients in home settings.
- Assisted clients with daily activities, promoting independence and enhancing quality of life.
- Administered medications accurately, maintaining strict adherence to prescribed schedules.
- Developed individualized care plans based on client needs and health conditions.
- Collaborated with healthcare professionals to coordinate comprehensive care strategies.
- Trained new caregivers on best practices for patient handling and care protocols.
- Monitored client progress, documenting changes and communicating effectively with families.
- Implemented safety measures, reducing risks and improving overall caregiving standards.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Documented vitals, behaviors, and medications in client medical records.
- Provided skilled nursing care under the supervision of RNs – including wound dressing changes and catheter care-contributing towards expedited healing process.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completed regular check-ins and progress report for each client.
Amazon Fulfillment Associate
Amazon Fulfillment Center
11.2018 - 01.2020
- Maintained inventory control through regular stock checks and system updates.
- Collaborated with team members to optimize workflow and improve shipping efficiency.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Followed safety protocols to minimize workplace accidents.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Sales Advocate
Direct Energy
03.2019 - 05.2019
- Delivered tailored solutions by analyzing customer needs and providing accurate information on service offerings.
- Developed comprehensive understanding of energy products and services to enhance customer engagement.
- Facilitated smooth onboarding processes for new customers, ensuring satisfaction from initial interaction.
- Collaborated with team members to achieve collective sales goals, fostering a supportive environment for success.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Telemarketer
Dialog Direct
01.2018 - 08.2018
- Conducted outbound calls to engage potential customers and promote products effectively.
- Utilized CRM software to track interactions and manage customer relationships efficiently.
- Analyzed call data to identify trends and optimize outreach strategies for improved performance.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
Sales Associate
Forever 21
11.2017 - 02.2018
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to maintain visual merchandising standards and appealing store displays.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Analyzed customer feedback to identify trends and recommend improvements for store operations.
- Developed promotional strategies to increase foot traffic and drive sales during peak seasons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Machine Operator/Assembler
DSG STAFFING
09.2017 - 10.2017
- Operated machinery to assemble components efficiently and accurately.
- Conducted quality inspections of finished products to ensure compliance with standards.
- Collaborated with team members to streamline assembly processes and enhance productivity.
- Maintained inventory levels by tracking materials used during production runs effectively.
- Implemented process improvements that reduced downtime and increased overall workflow efficiency.
- Monitored machine performance, troubleshooting issues promptly to minimize disruptions in production line.
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
Hungry howies
Hungry Howie's Pizza
08.2017 - 09.2017
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Clinical Certified Medial Assistant -
Stepful
West Bloomfield, MI03.2025
High School Diploma -
success virtual
Waterford, MI05.2017
Skills
- Medication administration
- First aid and safety
- Patient care
- Housekeeping duties
- Emotional support
- Meal preparation
- Compassionate caregiving
- Behavior redirection
- Medical equipment operation
- Client documentation
- Personal hygiene assistance
- Transportation services
- Care plan management
- Care plan assessment
- Nutrition management
- Progress documentation
- Behavioral management
- Recreational activities
- Physical therapy assistance
- Fall prevention
- Daily living assistance
- Special needs care
- Multitasking and organization
- Patient companionship
- Medication and appointment reminders
- End-of-life care
- Elderly care
- Dementia care
- Hoyer lifting equipment
- HIPAA compliance
- Client transportation
- ADL assistance
- EMR / EHR
Certification
- Basic life support
- First aid
- CPR certified
- November 2020 to Present
- certified Lash Technician,specialize in lash extensions, full face makeup and Hair (cosmetology)
Timeline
Medical Assistant
Stepful
11.2024 - Current
Home Health Aide
PRIVATE HOME HEALTH CARE AIDE
09.2019 - Current
Sales Advocate
Direct Energy
03.2019 - 05.2019
Amazon Fulfillment Associate
Amazon Fulfillment Center
11.2018 - 01.2020
Private Caregiver
Private Care
05.2018 - Current
Telemarketer
Dialog Direct
01.2018 - 08.2018
Sales Associate
Forever 21
11.2017 - 02.2018
Machine Operator/Assembler
DSG STAFFING
09.2017 - 10.2017
Hungry howies
Hungry Howie's Pizza
08.2017 - 09.2017
Caregiver
Cleora’s Home Care
2024 - Current
Clinical Certified Medial Assistant -
Stepful
High School Diploma -
success virtual