Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diamond Givens

Houston

Summary

Dynamic General Manager with a proven track record at Wafflez N Creamez, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced employee satisfaction. Adept at problem resolution and fostering strong relationships, ensuring long-term growth and loyalty in a competitive market.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Wafflez N Creamez
03.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.

Assistant Manager

Vavoline Instant Oil Change
01.2020 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Fredrick Douglas Highschool
Loganville, GA
05.2018

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Certification

Manager certification

Timeline

General Manager

Wafflez N Creamez
03.2024 - Current

Assistant Manager

Vavoline Instant Oil Change
01.2020 - 11.2023

Fredrick Douglas Highschool

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Diamond Givens