Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Diamond Goins-Carroll

Stafford,USA

Summary

Hardworking professional with several years of professional job experience. Well-organized in coordinating plans with job specific details. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. I am looking for a challenging position at a reputable company where I can contribute by exceeding goals and highlighting community attributes through instructional and developmental service.

Overview

9
9
years of professional experience

Work History

Driver/Warehouse Team Leader

Amazon
Stafford, VA
01.2022 - Current
  • Communicated with dispatchers, drivers, and other team members to make deliveries.
  • Met delivery deadlines upon assignment.
  • Performed basic truck maintenance.
  • Loading and unloading cargo.
  • Tracked shipments and deliveries through mapping software.
  • Obtained client or customer signatures when needed, upon delivery of merchandise.
  • Adhered to company policies and procedures related to safety and security standards.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.

Child Care Specialist

Minnieland
08.2016 - 12.2021
  • Childcare provider with five years of experience in providing nurturing care and education to small children.
  • Maintained updated knowledge and training in CPR and other lifesaving techniques in emergency situations.
  • Encouraged language development skills through reading books aloud and storytelling.
  • Managed care of children ages 5 months to 10+ years for an 8-hour shift.
  • Implemented healthy meal choices during snack and lunch time, ensuring nutritional values.
  • Performed safe behaviors while establishing rules and regulations between coworkers, and/or parents or guardians.
  • Demonstrated patience, understanding and compassion when dealing with challenging behaviors from kids.
  • Performed additional duties as assigned by supervisors pertaining to childcare services provided by organization.

Customer Service Representative

Alorica
01.2018 - 12.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided feedback reports on call issues related to downtime and/or training issues.
  • Tracked call-related information for auditing and reporting purposes.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Mentored junior team members and managed employee relationships.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

High School Diploma -

Brooke Point High School
Stafford, VA
06-2016

Some College (No Degree) -

Virginia State University
Petersburg, VA

Skills

  • Customer service
  • Microsoft Office
  • Activity planning
  • CPR training
  • Child development support
  • Communication skills
  • Problem solving
  • Relationship building
  • Route planning
  • Child development

References

References available upon request.

Timeline

Driver/Warehouse Team Leader

Amazon
01.2022 - Current

Customer Service Representative

Alorica
01.2018 - 12.2020

Child Care Specialist

Minnieland
08.2016 - 12.2021

High School Diploma -

Brooke Point High School

Some College (No Degree) -

Virginia State University

Similar Profiles

CREATE PROFILE
Diamond Goins-Carroll