Diamond Gragg
Mission,KS
Summary
Results-driven property management professional with over 10 years of experience overseeing all aspects of residential community operations. Skilled in optimizing occupancy, increasing tenant satisfaction, and driving financial performance. A proven leader with expertise in team development, process improvements, and ensuring compliance with Fair Housing regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Manager
Avanti Residential
05.2023 - Current
- Oversee daily operations for a large-scale residential community, ensuring smooth tenant relations and high occupancy rates.
- Develop and implement strategies to enhance property performance, resident satisfaction, and financial success.
- Manage budgeting, rent collection, and expense control to maximize NOI.
- Lead a team of leasing professionals, maintenance staff, and vendors to maintain property standards.
- Ensure compliance with Fair Housing laws and company policies.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Increased Ellis Move-In Loyalty scores from 90% to 98% and Pre-Renewal Loyalty from 73% to 86%.
Multi Site Community Manager
Bridge Investment Group
03.2022 - 05.2023
- Managed daily operations for two senior living communities, maintaining 100% occupancy across both sites.
- Oversaw budgeting, financial planning, and expense control.
- Negotiated contracts with vendors, securing quality services at competitive prices.
- Conducted regular property inspections to maintain safety standards and address potential issues proactively.
Assistant Community Manager
Harbor Group Management
10.2020 - 03.2022
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Trained and motivated leasing staff during bi-monthly training.
- Monitored timely receipt and reconciliation of rent collections following landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepared all final account statements for past residents in compliance with company regulations and state law.
Assistant Property Manager
Landmark Realty
03.2016 - 10.2020
- Maintained original leases and renewals for the management office.
- Execute leases with new and returning tenants to ensure all parties understand the terms and conditions of the contract.
- Supported daily operations of the property by performing administrative tasks, handling and processing all lease renewals, scheduling vendors for make-ready needs.
- Ensure all tenants' and prospects' complaints are handled promptly and appropriately.
- Responsible for all phases of collections, from managing account ledgers to sending notices and filing evictions.
- Completed final move-out inspections and statements.
- Established rapport with tenants so they always feel valued and appreciated.
- Complied with Fair Housing requirements and contractual obligations to resolve tenant issues and service needs.
Leasing Professional
Orion Property Group LLC
01.2014 - 02.2016
- Responded to requests and scheduled appointments for property showings.
- Toured property with prospective tenants and provided a wealth of information in regards to its key features.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Invited prospects to fill out applications upon completion of property tour.
- Escalated major issues to the property manager for immediate remediation.
- Marketed property to local businesses through visits, emails, and phone calls.
Skills
- Property Management & Leasing: Occupancy optimization, tenant retention, leasing strategies
- Financial & Operational Oversight: Budget management, rent collection, accounts receivable
- Customer Relations & Compliance: Fair Housing compliance, conflict resolution, resident engagement
- Leadership & Training: Staff development, performance coaching, process improvements
- Technology & Software: Yardi, MRI, Microsoft Office Suite
Certification
CAM 2021
Timeline
Community Manager
Avanti Residential
05.2023 - Current
Multi Site Community Manager
Bridge Investment Group
03.2022 - 05.2023
Assistant Community Manager
Harbor Group Management
10.2020 - 03.2022
Assistant Property Manager
Landmark Realty
03.2016 - 10.2020
Leasing Professional
Orion Property Group LLC
01.2014 - 02.2016
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