Diamond Griffin
Cincinnati,OH
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Showcased versatility by assisting in other areas of café as needed, including food preparation or table service when required.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted additional items with beverages, increasing store sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
CEB
Huntington National Bank
09.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Assisted with training of new tellers on policies and procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Fifth Third Bank Call Center Representative 2
Fifth Third Bank
3 2019 - 08.2021
- Assisted customers with inquiries about checking, savings and debit card accounts
- Troubleshooted online banking accounts for blocks and errors.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Responded to customer calls and emails to answer questions about products and services
Goodwill Team Lead
Goodwill
10.2018 - 01.2019
- Maintained creative store layout and product merchandising
- Worked with management to achieve sales, purchasing, and labor targets
- Trained, developed, mentored, and motivated employees.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Goodwill Cashier
Goodwill
02.2018 - 10.2018
- Completed checkout processes including returns
- Assisted with general operations
- Handled money in all forms responsibly and maintained accuracy of point-of-sale purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Trainer
McDonald's
02.2016 - 04.2018
- Trained and mentored new crew members
- Set and enforced performance and service standards
- Maintained store cleanliness.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Promoted a culture of continuous improvement by encouraging feedback from both trainees and experienced staff members alike on ways to enhance job-related skills further.
- Maintained current knowledge of all team position requirements.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Coco Keys Party Coordinator
Coco Keys
04.2014 - 11.2015
- Prepared dishes for party guests
- Assisted with accommodations a events
- Oversaw front desk operations.
- Generated increased revenue through upselling additional services or upgrades when appropriate based on client preferences.
- Improved overall event success rates by implementing best practices in party coordination based on continuous learning from past experiences.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
Education
High School Diploma -
Princeton High School
Cincinnati, OH 05.2001 - 2014.05
No Degree -
Ivy League Program
Cincinnati, OH 05.2014 - 2015.05
No Degree -
UC BlueAsh
Cincinnati, OH 05.2014 - 2014.05
Skills
Customer Service
Cash Register Operations
Goal Setting
Relationship Building
Reliability
Multitasking Abilities
Time Management
Attention to Detail
Teamwork and Collaboration
POS System Operation
Team Leadership
Exceptional customer service
Adaptive and creative
Up-selling
Active listener
Cleanliness
Ordering Procedures
Order Taking
Team Player
Customer Support
Online Services
Banking
Retail
Cash handling
Customer Service
Awards
Miss Congeniality
References
- Treyzon Griffin, Fiancé, (513) 999-7876
- Latonya Mullins, Mother in law, (513) 377-1132
- Camila Damasceno, Friend/Co-Worker, (513) 903-5306
Timeline
Barista
Starbucks
10.2023 - Current
CEB
Huntington National Bank
09.2021 - 10.2023
Goodwill Team Lead
Goodwill
10.2018 - 01.2019
Goodwill Cashier
Goodwill
02.2018 - 10.2018
Crew Trainer
McDonald's
02.2016 - 04.2018
No Degree -
Ivy League Program
05.2014 - 2015.05
No Degree -
UC BlueAsh
05.2014 - 2014.05
Coco Keys Party Coordinator
Coco Keys
04.2014 - 11.2015
High School Diploma -
Princeton High School
05.2001 - 2014.05
Fifth Third Bank Call Center Representative 2
Fifth Third Bank
3 2019 - 08.2021