Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Hall

Norfolk,VA

Summary

Dynamic and compassionate professional with a proven track record at Life Protect 24/7, excelling in customer service and emotional support. Leveraged critical thinking and relationship-building skills to enhance client satisfaction and team development. Achieved significant improvements in client wellness and operational efficiency, demonstrating a commitment to excellence and empathy in every interaction.

Overview

7
7
years of professional experience

Work History

Personal Care Assistant

L&G Home Health Care
12.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored and assisted residents through individual service plans.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Shift Leader

Tropical Smoothie Cafe
05.2019 - 12.2022
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Customer Service Representative

Life Protect 24/7
03.2018 - 05.2019
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Booker T Washington High School
Norfolk, Va
11.2013

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Compassionate patient care
  • Behavior redirection
  • CPR certified
  • Light housekeeping
  • Housekeeping
  • Meal preparation
  • Direct patient care
  • Meal planning
  • Household tasks
  • Records management
  • Care plan management
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Prioritization

Timeline

Personal Care Assistant

L&G Home Health Care
12.2022 - Current

Shift Leader

Tropical Smoothie Cafe
05.2019 - 12.2022

Customer Service Representative

Life Protect 24/7
03.2018 - 05.2019

Booker T Washington High School

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Diamond Hall