Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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DIAMOND HAMILTON

Los Angeles,CA

Summary

Experienced server with 9 years of diverse experience in various cities and restaurants. Well-versed in handling both large groups and small parties. With a versatile background in the food industry, customer service, and film industry, I am adept at handling a wide range of personalities and situations. Committed to meeting guest expectations and creating a pleasurable dining experience.

Overview

2
2
years of professional experience

Work History

Waitress

Trex - Walt Disney Parks and Resorts
Orlando , FL
04.2023 - 10.2024
  • Greeted customers and provided menus.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Prepared checks accurately and processed payments promptly.
  • Bussed tables as needed during peak hours.
  • Communicated daily specials to customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Took orders for food and drinks and delivered them to guests.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Waitress

Bubba Gump Shrimp Co.
Las Vegas, NV
10.2023 - 03.2024
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Developed positive relationships with regular customers through friendly conversation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Server

Rainforest Café
Niagara Falls, New York
  • Greet Guest: Introduce myself, give a heads up about deals on menu, offer water and assistance
  • On second trip back ask for drink order (check ID for liquor orders, appetizers, and main course
  • Give adequate time for guest to decide on dinner
  • Enter meal order to generate a ticket for the BOH
  • Help food runner bring out appetizers, dinner, and condiments
  • Host: Birthday parties, dinner parties, anniversaries
  • Side Work: complete side work at the end of the shift(refill coffee/ coffee filters, refill condiments, clean section, clean soda machine, sweep/ vacuum section)

Server

Red Coach Inn
Niagara Falls, New York
  • Greet Guest: Introduce myself, give a heads up about deals on menu, offer water and assistance
  • On second trip back ask for drink order (check ID for liquor orders, appetizers, and possibly dinner
  • Give adequate time for guest to decide on dinner
  • Enter meal order to generate a ticket for the BOH
  • Help food runner bring out appetizers, main course, and condiments
  • Host: Birthday parties, dinner parties, anniversaries, weddings
  • Side Work: complete side work at the end of the shift(refill coffee/ coffee filters, refill condiments, clean section, clean soda machine, sweep/ vacuum section)

Education

Bachelor of Arts - Media Production

SUNY Buffalo State
Buffalo, NY
05-2018

Some College (No Degree) - Digital Communications And Media

Manchester Metropolitan University
Manchester, United Kingdom

Skills

  • Safe Food Handling
  • Dining area maintenance
  • Guest Relations Management
  • Customer Service
  • Menu Recommendations
  • Order Accuracy

Accomplishments

  • Top 15% in Major, GPA 3.67. Communications Honor Society - Lambda PI ETA

Timeline

Waitress

Bubba Gump Shrimp Co.
10.2023 - 03.2024

Waitress

Trex - Walt Disney Parks and Resorts
04.2023 - 10.2024

Server

Rainforest Café

Server

Red Coach Inn

Bachelor of Arts - Media Production

SUNY Buffalo State

Some College (No Degree) - Digital Communications And Media

Manchester Metropolitan University

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DIAMOND HAMILTON