Diamond Hardman
San Rafael,CA
Summary
Energetic Admissions Representative with nine years of experience and special talents in networking, sales, and persuasive communication. Talented at presenting information to large groups, maintaining recruiting quotas, and staying up-to-date with admissions policy changes. Led campus tours and attended recruiting events to boost enrollment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intensive In-Home Counselor
Pacific Homecare Services
2020.07 - Current
- Facilitated skill-building sessions with clients to develop coping mechanisms, problem-solving abilities, and enhanced self-awareness.
- Enhanced client progress by implementing individualized treatment plans tailored to their unique needs.
- Managed caseload of 7 families to ensure timely interventions and optimal support in a dynamic environment.
- Served as an advocate for clients within the community, ensuring access to necessary support services and promoting inclusion opportunities.
- Proactively identified potential barriers in the treatment process, consistently implementing solutions for improved outcomes.
- Implemented creative therapeutic techniques tailored to individual learning styles for increased engagement in the counseling process.
- Provided crisis intervention services, promptly addressing critical situations for immediate stabilization.
- Monitored client progress continuously and adjusted treatment strategies accordingly for maximum effectiveness.
- Maintained detailed documentation of all client interactions, adhering to ethical guidelines and confidentiality protocols.
- Developed strong rapport with families, creating a supportive environment conducive to positive change and growth.
- Established trusting relationships with clients, promoting open communication and fostering collaboration on treatment goals.
- Assisted clients in accessing community resources such as housing assistance or educational programs to improve overall well-being.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Inside Sales Admission Representative
Charter College
2023.05 - 2024.01
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled ten daily appointments to meet with students and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout the decision-making process.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Maximized enrollment, working closely with students and parents to boost conversion rates of prospective students to 93-95%.
- Mentored newly hired staff members as Admissions Representatives, fostering a culture of professional growth and development within the department.
- Informed prospective students of financial aid options available at the institution and provided guidance on the application process.
- Developed targeted recruitment strategies by analyzing enrollment trends to identify key target markets for outreach efforts.
- Contributed to a positive work environment within the admissions office through active collaboration with colleagues on various projects and initiatives.
- Engaged with alums to share success stories, inspiring prospective students.
- Enhanced student enrollment rates by developing and implementing strategic outreach programs.
- Increased admissions by optimizing communication strategies with potential students via email and social media.
Center Director
Mathnasium Learning Center
2022.09 - 2023.05
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Developed strong community relationships to support center programs and initiatives.
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Kept facility in compliance with all applicable standards and laws.
- Fostered caring and safe environment for children and parents.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
- Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
- Implemented data-driven decision making to improve overall center performance in key areas.
- Advocated for educational programs that addressed unique needs of the community, leading to more relevant offerings at the center.
- Organized special events such as open houses or workshops to showcase center achievements while engaging parents in their children''s education.
- Managed center budget for optimal resource allocation and financial stability.
- Optimized enrollment processes to attract diverse student populations and meet target numbers consistently.
- Recruited and developed solid team of professionals to care for up to 150 children each day.
- Facilitated professional development opportunities for staff, resulting in highly skilled and motivated team.
- Analyzed feedback from parents and staff to make informed decisions on program improvements and adjustments.
- Boosted team morale and cohesiveness through regular team-building activities and open communication channels.
- Streamlined administrative processes, allowing for more effective allocation of resources and budget management.
- Optimized scheduling and staffing to ensure optimal student-teacher ratios, enhancing individualized attention.
- Fostered positive learning environment, leading to noticeable improvements in student engagement and satisfaction.
- Conducted regular performance reviews, contributing to culture of continuous improvement and professional development.
- Developed and executed strategic plans to increase center enrollment, significantly expanding program participation.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Director of Admissions
UEI-Global
2016.05 - 2022.08
- Managed budget allocation for the Admissions Office, ensuring funds were appropriately distributed for staff salaries, recruitment events, and marketing materials.
- Developed comprehensive training programs for admissions counselors, enhancing their ability to guide applicants through the admissions process effectively.
- Explained admissions processes, educational programs, financial assistance, and student services to over 1600 potential students.
- Maintained full knowledge of the institution's catalog to fully explain course offerings and select programs to fit each potential student's needs and goals.
- Coordinated and participated in campus recruitment events, orientation programs, and open houses.
- Completed approximately 200 phone calls per day to generate prospective students and guide students through the admission process.
- Maintained close communication with admitted students throughout the enrollment process, ensuring a smooth transition into their first year at the university.
- Mentored new admissions staff members by sharing best practices from experience working in higher education environments.
- Collaborated with academic departments to develop program-specific recruitment strategies, increasing enrollment numbers.
- Developed marketing materials that effectively communicated the unique qualities of the university to prospective students, contributing to a robust institutional brand.
- Spearheaded diversity recruiting initiatives, increasing underrepresented students accepted and enrolled.
- Enhanced student satisfaction with personalized campus tours and tailored information sessions for prospective students.
- Worked closely with the Financial Aid Office to develop strategies for assisting applicants in securing funding for their education.
Central Regional Manager
Massage Envy
2015.09 - 2019.05
- Exceeded sale metrics of massage, facial, and stretch quotas per quarter
- Mentored team members, fostering professional growth and development, resulting in increased job satisfaction.
- Developed comprehensive training programs for staff members, enhancing skills and knowledge required for success in their roles.
- Spearheaded product launches within the region, driving customer adoption through targeted marketing efforts.
- Enhanced sales performance by implementing targeted regional strategies and providing regular coaching to team members.
- Achieved consistent revenue growth by setting performance benchmarks and closely monitoring progress against targets.
- Cultivated a high-performance culture through clear goal-setting, ongoing feedback, and recognition of accomplishments.
- Supervised various locations, enforcing high-quality standards of operation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Introduced innovative solutions to address regional challenges, improving overall operational efficiency and effectiveness.
- Implemented data-driven decision making, utilizing analytics to identify trends and inform strategic plans.
- Reduced costs by optimizing resource allocation and streamlining processes within the region.
- Conduct Operations Standards Reviews to inspect what is expected
- Lead Weekly calls to recap previous weeks results and retain commitments for current week.
- Approve Clinic Management monthly work schedule to ensure the clinics have proper coverage to support entire staff
- Audit Payroll
- Cultivate positive hard-working teams that embody the 5 values of optimism, excellence, empathy, gratitude, and consistency
Assistant Manager
Above The Rest Hair Salon
2012.08 - 2015.09
- Assisted with revenue goal of $100,000 in sales.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
MBA - Health Care Management
Western Governor's University
Salt Lake City, UT04.2025
Bachelor of Arts - Psychology
University of California
Merced, CA06.2015
Skills
- Ethics and integrity
- Higher Education Knowledge (Associate & Bachelor Programs)
- Excellent interpersonal skills
- Student Recruiting
- Marketing knowledge
- Student Recruitment
- Leadership Qualities
- Training and mentoring
- Student assessment
- Excellent Communication
- Goal Setting
- Sales Tracking
- Operations
- Sales Development
- Multi-unit management
- Customer Service
- Mental Health Support
- Career Counseling
- Adept at conflict resolution
- Client Records Management
- Team Collaboration
Certification
CPR Certified – American Heart Association -June 2024
Timeline
Inside Sales Admission Representative
Charter College
2023.05 - 2024.01
Center Director
Mathnasium Learning Center
2022.09 - 2023.05
Intensive In-Home Counselor
Pacific Homecare Services
2020.07 - Current
Assistant Director of Admissions
UEI-Global
2016.05 - 2022.08
Central Regional Manager
Massage Envy
2015.09 - 2019.05
Assistant Manager
Above The Rest Hair Salon
2012.08 - 2015.09
MBA - Health Care Management
Western Governor's University
Bachelor of Arts - Psychology
University of California
CPR Certified – American Heart Association -June 2024
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