DIAMOND Hamilton
Jacksonville,NC
Summary
Seeking a challenging yet rewarding role where I can leverage my 10-year experience providing prompt, accurate, and empathetic support to a wide range of customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker
Department of Social Services
09.2024 - 05.2025
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Optimized resource allocation within the department through careful monitoring of budgetary constraints and advocating for clients'' needs.
- Made referrals to appropriate services.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Determined if applicants met eligibility for public assistance programs.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
- Developed tailored case plans that addressed individual client needs while adhering to program guidelines.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
Customer Service Representative
CarelonRx
04.2023 - 05.2024
- Responsible for the administration of prior authorizations request for patients whose health plans require authorization for medication therapies. Consistently produce 350 prior authorizations for medications a week submitted both over the phone and via fax.
Customer Service Representative
Chatham Orthopedic Associates
08.2022 - 04.2024
- Greeted customers. Scheduled appointments, managed medical records, verified insurance information, and handled administrative task such as data entry. Handled patient inquiries through patient portal provided additional assistance as needed.
Education
Nursing
Kennesaw State University
High School Diploma - undefined
Windsor Forest High School
06.2011
Skills
- Effective planning
- Conflict management
- Customer assistance and interaction
- Email and telephone decorum
- Proficient in Microsoft word
Certification
- Licensed Pharmacy Technician
- Certified Paraprofessional
Timeline
Income Maintenance Caseworker
Department of Social Services
09.2024 - 05.2025
Customer Service Representative
CarelonRx
04.2023 - 05.2024
Customer Service Representative
Chatham Orthopedic Associates
08.2022 - 04.2024
Nursing
Kennesaw State University
High School Diploma - undefined
Windsor Forest High School
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