Diamond Harris
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
New American Funding
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Responded to customer inquiries via phone, email and web-based platforms.
- Directed customers to appropriate departments for additional support.
Waitress
Perfect 10 Highland
07.2023 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Mail Sorter
Lyneer Staffing Solutions
08.2021 - 04.2022
- Sorted incoming mail for distribution to staff, departments and external customers.
- Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
- Processed outgoing mail using postage meters and scales.
- Filed documents in appropriate folders or records management systems.
- Inspected incoming mail for damage or missing pieces.
Administrative Assistant 2
Texas Workforce Comission
05.2020 - 08.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
Accenture-TMHP
08.2019 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
- Provided technical support to physicians by answering questions about product features, benefits, and uses.
- Updated customer information in CRM database daily to document latest interactions and activity.
Cashier
Walmart
10.2017 - 05.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Some College (No Degree) - Cosmetology
Paul Mitchell The School
High School Diploma -
Austin Can Academy
06.2016
Skills
- Customer Service
- Safe Food Handling
- Report Writing
- Clerical Support
- Document Typing and Formatting
- Assembly and Production
- Order Picking
Timeline
Customer Care Specialist
New American Funding
10.2023 - Current
Waitress
Perfect 10 Highland
07.2023 - Current
Mail Sorter
Lyneer Staffing Solutions
08.2021 - 04.2022
Administrative Assistant 2
Texas Workforce Comission
05.2020 - 08.2021
Customer Service Representative
Accenture-TMHP
08.2019 - 11.2020
Cashier
Walmart
10.2017 - 05.2019
Some College (No Degree) - Cosmetology
Paul Mitchell The School
High School Diploma -
Austin Can Academy