Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Diamond Harris

Sandy Springs

Summary

Dynamic Health Coach Specialist II at Freedom Care with expertise in patient care and treatment planning. Proven ability to enhance client engagement through personalized health strategies and motivational support. Skilled in EMR systems management and conflict resolution, fostering collaborative relationships with healthcare teams to improve overall client satisfaction and outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Health Coach Specialist II

Freedom Care
Sandy Springs
07.2025 - Current
  • Conducted regular wellness assessments to track client progress and adjust strategies.
  • Developed personalized health plans for clients based on individual needs.
  • Facilitated client meetings in field to conduct health assessments
  • Collaborated with healthcare professionals to coordinate comprehensive care for clients.
  • Provided motivational support and accountability to encourage client adherence to goals.
  • Utilized tracking software to monitor client engagement and program effectiveness.
  • Gathered health data from clients using self-assessment tools.
  • Collected data through field documentation, identifying specific needs of targeted populations.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Collaborated with healthcare teams to coordinate patient care services.
  • Managed documentation processes for patient records and service agreements.
  • Participated in ongoing training and compliance activities.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Analyzed customer needs and recommended appropriate products or services.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Caregiver/Med Technician

The Sullivan House
Marietta
03.2025 - 07.2025
  • Assisted residents with activities of daily living, including bathing, grooming, and mobility support.
  • Administered medications per prescribed schedules and accurately documented administration.
  • Monitored changes in residents' physical and mental health, reporting findings to nursing staff.
  • Provided companionship and emotional support, enhancing community engagement among residents.
  • Ensured dietary needs were met by assisting with meal preparation and serving.
  • Maintained a clean and safe environment through light housekeeping responsibilities.
  • Engaged residents in recreational programs to promote socialization and cognitive stimulation.
  • Followed individualized care plans to deliver personalized care based on resident requirements.

Caregiver/Personal Assistant

Home Helpers Home Care
Burlington
10.2023 - 10.2024
  • Cultivated strong relationships with clients, families, and management staff to enhance satisfaction.
  • Demonstrated expertise in medical terminology, equipment, disabilities, and diseases.
  • Provided comprehensive daily care assistance in home settings and facilities, ensuring safety and comfort.
  • Facilitated medication reminders and distribution to support client health management.
  • Assisted with activities of daily living (ADLs), meal preparation, and housekeeping tasks.
  • Delivered companionship and transportation services to promote client well-being.
  • Supported physical therapy efforts through effective communication and coordination.

Caregiver/Personal Assistant

The Key
Milwaukee
03.2022 - 10.2023
  • Cultivated strong relationships with clientele and families to ensure satisfaction.
  • Demonstrated expertise in medical terminology, equipment, disabilities, and diseases.
  • Assisted clients with daily care needs through medication reminders, ADLs, and transportation.
  • Provided companionship and support during meal preparation and housekeeping tasks.

Group Home Manager

Emerald LLC
Kenosha
08.2017 - 12.2022
  • Promoted to management position in 24-hour group home for residents with disabilities.
  • Monitored individualized service plans to ensure compliance with state and local regulations.
  • Administered medications and assisted residents with activities of daily living (ADLs).
  • Planned menus and prepared meals to meet the dietary needs of residents.
  • Managed personal finances for residents, ensuring transparency and accountability.
  • Organized activities to enhance resident morale and improve quality of life.

Medication Technician

Ascension/Shorelight Memory Care
Racine
08.2017 - 01.2022
  • Maintained medication inventory through distribution, ordering, and daily communication with doctors and pharmacy technicians.
  • Handled customer service inquiries from family members, resolving conflicts and addressing concerns.
  • Monitored residents for side effects or changes in health status.
  • Notified nursing staff regarding any significant concerns or changes in resident condition.
  • Delivered attentive care to Alzheimer's and Dementia patients by assisting with ADLs and fostering engagement through interactive games.

Enlisted Services Specialist-3F1X1

U.S. Airforce - Air National Guard
Milwaukee
10.2012 - 10.2017
  • Operated appropriated and non-appropriated fund food facilities, transient and temporary lodging facilities, fitness and recreation programs.
  • Trained for search and recovery teams.
  • Established and supervised bare base facilities that provide food, fitness, lodging, sports management, recreation, laundry, mortuary services, and field exchange operations to deployed personnel.
  • Trained to conduct unit fitness evaluations & explain concepts of fitness requirements.
  • Trained to handle mortuary affairs.

Office Aide

U.S. Air Force
Milwaukee
07.2013 - 12.2013
  • Facilitated recruitment efforts by promoting Air Force opportunities at multiple high schools.
  • Managed office tasks including filing paperwork, typing documents, and distributing mail.
  • Answered and transferred phone calls to appropriate personnel for effective communication.
  • Cleaned and stocked inventory to maintain an organized workspace during active duty operations.

Education

Criminal Justice/Legal Studies -

University of Wisconsin-Parkside
Kenosha, WI
12.2022

Associate of Applied Science - Services AFSC (3F1X1)

U.S. Air Force Technical Training School
Fort Lee, VA
09-2012

Skills

  • Patient care and treatment planning
  • Training and development implementation
  • Vital sign monitoring
  • Dementia and Alzheimer's care
  • Conflict resolution
  • Meal preparation
  • Microsoft Office proficiency
  • Customer service excellence
  • Medication administration
  • Verbal and written communication
  • Healthcare expertise
  • Clinical experience
  • Assistive technology utilization
  • EMR systems management
  • CPR and first aid certification
  • Wellness assessment strategies
  • documentation management
  • Team collaboration skills
  • Emotional support provision
  • Client motivation techniques
  • Software proficiency mastery
  • Information gathering techniques
  • HIPAA compliance awareness
  • Motivational interviewing skills
  • Public speaking proficiency
  • Collaborative teamwork abilities
  • Multicultural sensitivity awareness
  • Interpersonal communication skills

Certification

  • CPR certified
  • First aide certified
  • CBRF certified

Awards

Lawton grant award

Timeline

Health Coach Specialist II

Freedom Care
07.2025 - Current

Caregiver/Med Technician

The Sullivan House
03.2025 - 07.2025

Caregiver/Personal Assistant

Home Helpers Home Care
10.2023 - 10.2024

Caregiver/Personal Assistant

The Key
03.2022 - 10.2023

Group Home Manager

Emerald LLC
08.2017 - 12.2022

Medication Technician

Ascension/Shorelight Memory Care
08.2017 - 01.2022

Office Aide

U.S. Air Force
07.2013 - 12.2013

Enlisted Services Specialist-3F1X1

U.S. Airforce - Air National Guard
10.2012 - 10.2017

Criminal Justice/Legal Studies -

University of Wisconsin-Parkside

Associate of Applied Science - Services AFSC (3F1X1)

U.S. Air Force Technical Training School

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