DIAMOND HATTEN
Cypress,US
Summary
Professional with deep expertise in investigative processes and evidence collection. Demonstrates strong analytical skills, keen attention to detail, and adept at handling sensitive information. Excels in collaborative environments, consistently adapting to evolving challenges while ensuring reliable and impactful results. Skilled in interviewing, surveillance, and report writing, bringing thorough and methodical approach to every task.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
7
7
years of professional experience
Work History
Field Investigator
Texas Department of Family Protective Services
Houston, TX
06.2025 - Current
- Conducted thorough investigations to assess child safety and welfare concerns.
- Collaborated with law enforcement and community agencies to gather critical information.
- Analyzed case data to develop detailed reports for legal proceedings and case management.
- Trained new investigators on protocols, procedures, and investigative techniques.
- Developed intervention strategies based on comprehensive assessments of family dynamics.
- Ensured compliance with state regulations and agency policies during investigations.
- Facilitated family meetings to discuss findings and coordinate service plans effectively.
- Implemented process improvements that enhanced investigation efficiency and accuracy.
- Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during court proceedings or client consultations.
- Consistently maintained a professional demeanor even under challenging circumstances, building trust with clients and colleagues alike.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Receptionist
The Welcome Center
Prairie View, TX
08.2021 - 05.2024
- Welcoming and directing visitors as they arrive. This includes ensuring they sign in and are directed to the appropriate person or department.
- Managing incoming calls, answering queries, and directing calls to the appropriate staff members.
- Scheduling and confirming appointments, and maintaining appointment calendars for staff.
- Keeping the reception area tidy and presentable, which may include organizing magazines, brochures, and other materials.
- Receiving, sorting, and distributing incoming mail and packages, as well as preparing outgoing mail.
- Providing administrative support to other staff members as needed, which may include preparing documents, reports, and presentations.
- Orchestrated seamless visitor management system, ensuring efficient check-ins and precise routing to departments while maintaining security protocols and professional atmosphere
Team Member
Cinemark
Cypress
12.2021 - 10.2022
- Greets Guests with a smile in a timely and professional manner.
- Operates Cinemark’s POS system for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale, properly logging off when away from register, reporting any concerns to management (including unauthorized use of assigned register), etc.
- Properly utilizes Personal Protective Equipment while completing position-specific tasks.
- Voids passes, coupons, and discount tickets after the transaction has finished and processes any refunds when necessary with the required forms.
- Verifies tickets at podium and directs Guests to an auditorium.
- Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
- Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
- Responds to phone calls and questions from guests in a professional and quality customer service manner.
- Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
- Keeps theatre property clean and free from debris.
- Prepares food and properly operates cooking, warming, and popping equipment.
- Consistently wipe down and sanitize employee high-contact areas within our auditoriums and restrooms such as non-food surface areas, entry door handles, handrails, armrests, cupholders, seating, recliner trays, and recliner operation buttons, sink faucets, fixture flush handles, soap dispensing unit buttons, partition handles and locking mechanisms, baby changing stations, etc.
- Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management.
- Assists with all opening and closing duties as assigned by management.
- Performs other work-related duties as assigned.
- Ensured consistent compliance with MPAA ratings and studio policies while providing detailed movie information and guidance to enhance guest experience
Cashier
Walmart
Waller
05.2022 - 07.2022
- Processed customer transactions with precision while maintaining cash drawer accuracy, ensuring seamless checkout experiences and minimizing discrepancies
- Coordinated with front-end team during peak shopping periods to manage customer flow and reduce wait times, enhancing overall store efficiency
- Assisted customers with product inquiries and store policies, resolving concerns promptly to maintain positive shopping experiences
- Maintained an organized checkout area while handling multiple payment methods, contributing to improved customer satisfaction and smoother operations
- Implemented store promotions and loyalty programs effectively, helping drive customer engagement and repeat visits
- Reconciled daily transactions and managed cash handling protocols, maintaining perfect drawer accuracy while processing over 100 transactions per shift
Crewmember
Raising Cane’s
Lakewood
10.2019 - 08.2020
- Communicate with customers, by taking their food order, preparing the order, and accepting payment for the order.
- Provide all Customers with quick and friendly service.
- Clean the restrooms and lobby area as needed.
- Attend monthly staff meetings.
- Operate the cash register and accept payments in cash or credit card.
- Follow proper safety procedures when handling and/or preparing food.
- Train new employee on how to be a food preparer, cook or cashier.
- Work under pressure and at a fast pace.
- Perform variety of cashier duties.
- Ability to multitask.
- Streamlined order fulfillment process by efficiently managing multiple stations, reducing customer wait times while maintaining quality standards
- Mentored new team members in food preparation, POS operations, and customer service protocols, fostering operational excellence across shifts
Food Service Cashier
Knotts Berry Farm
Buena Park
05.2019 - 08.2020
- Conducts cash handling transactions, including making change and tendering payment.
- Prepares basic plate and portion, expediting orders as necessary.
- Maintains cleanliness and safety in assigned work area.
- Work under pressure and at a fast pace.
- Ability to maintain composure during high pressure situations.
- Stocks and maintains proper inventory levels.
- Perform variety of cashier duties.
- Managed high-volume cash transactions with precision while maintaining 100% accuracy in drawer reconciliation, ensuring seamless financial operations during peak periods
- Streamlined order processing workflow by coordinating with kitchen staff, reducing customer wait times and enhancing overall dining experience
Education
Bachelor of Science - Psychology
Prairie View A&M University
Prairie View, TX05.2025
Bachelor of Arts - Social Work
Prairie View A&M University
Prairie View, TX05.2025
Associate of Arts - Teacher Preparation
Compton College
Compton, CA07.2021
Associate of Arts - Kinesiology & Wellness
Compton College
Compton, CA07.2021
Associate of Arts - Social & Behavioral Sciences
Compton College
Compton, CA06.2021
Skills
- Surveillance techniques
- Interview techniques
- Assertiveness
- Confidentiality
- Ethical and honest
- Detailed report writing
- Calm in crisis situations
- Interrogation skills
- Risk assessment
- Action planning
- Emergency safety plans
- Legal evaluation
Timeline
Field Investigator
Texas Department of Family Protective Services
06.2025 - Current
Cashier
Walmart
05.2022 - 07.2022
Team Member
Cinemark
12.2021 - 10.2022
Receptionist
The Welcome Center
08.2021 - 05.2024
Crewmember
Raising Cane’s
10.2019 - 08.2020
Food Service Cashier
Knotts Berry Farm
05.2019 - 08.2020
Bachelor of Science - Psychology
Prairie View A&M University
Bachelor of Arts - Social Work
Prairie View A&M University
Associate of Arts - Teacher Preparation
Compton College
Associate of Arts - Kinesiology & Wellness
Compton College
Associate of Arts - Social & Behavioral Sciences
Compton College