Tacharmeon Tolbert

• Provide front line, first level, technical assistance for consumers

• Supporting Client specific high speed internet services delivering an exceptional customer experience

• Resolve technical problems, within a fast paced, customer facing environment

• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.

• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.

• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.

• Demonstrate advanced product knowledge and he ability to solve customer issues.

• Resolve customer issues on the first call as frequently as possible.

• Open and manage trouble ticket system for user issues, Data Network, OS issues.

• Be patient, courteous and friendly with customers at all times.

• Demonstrate a positive attitude.

• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.

• Adhere to all work schedule assignments.

• Abide by and support management directives and adhere to all Teleperformance policies.

• Ensures that healthcare providers and organizations are appropriately reimbursed for their services
• Responsible for verifying insurance coverage, submitting reimbursement verification
• Communicate with insurance companies and healthcare providers
• Stay up to date with changes in insurances policies and regulations that may affect reimbursement procedures
• In-depth understanding of healthcare billing and coding process

• Answer 100+ inbound and outbound calls and greet customers with energy and enthusiasm
• Build relationships with clients, customers, and other call center team members based on trust and reliability
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
• Meet department productivity and quality standards and strive for first call resolution and take true ownership of customer needs and issues
• Deliver amazing customer service through effective and resolution of various customer inquiries and concerns

• Accurately process a high volume of daily transactions in a fast-paced environment, servicing a diverse consumer base
• Greets customers as the first point of contact, providing them information and/or services
• Arrange and assemble products for maximum visual appeal and increased accessibility
• Assists with maintaining store inventory, including restocking, auditing and assessing consumer demands to anticipate long and short-term needs
• Adapts to varying demands, troubleshooting during financial transactions that require the use of specific codes, coupons, multiple forms of payment an price differentials