Diamond Herbert
Capitol Heights,MD
Summary
Detail-oriented Veterinary Technician Assistant with 4 years of relevant experience and specific expertise in customer service. Recognized for dedication to excellent animal care and client service.
Overview
7
7
years of professional experience
Work History
Veterinary Technician Assistant
Dogs and Cats Emergency & Specialty
06.2022 - Current
- Observe behavior and conditions of animals
- Obtained detailed medical histories from clients, effectively communicating findings and concerns to the veterinary team.
- Conduct in-house laboratory tests such as blood work, urinalysis, and cytology to aid in accurate and timely diagnosis.
- Manage critical care patients, including those requiring IV fluids, oxygen therapy, and advanced wound care.
ER Coordinator
Dogs and Cats Emergency & Specialty
08.2023 - 12.2023
- Assisted in establishing goals, policies, and performance standards for the hospital
- Perform clerical duties for the team and transcribe doctor’s orders
- Acted as the primary point of contact for clients during emergencies, providing clear and compassionate communication regarding their pets' status, treatment plans, and expected outcomes.
- Improved team productivity with regular communication and progress updates.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Assistant Resident Director
Frostburg State University
08.2020 - 01.2021
- Supervised and evaluated Resident Assistants
- Managed and coordinated schedules, inspections and reports
- Promoted the safe and efficient functioning of residence halls.
Sales Lead
Express Factory Outlet
05.2017 - 12.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and credit card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor of Science - Health Sciences
Frostburg State University
Frostburg, MD05.2022
Skills
- Microsoft Proficient
- Safe-zone Trained
- Vaccine administration
- Intravenous injection
- Closed-chest CPR
Personal Email
diamondrenee1011@gmail.com
Volunteer Experience
Allegany County Animal Shelter, Spring 2019, Maintained cleanliness of the hospital and animal stations.
Timeline
ER Coordinator
Dogs and Cats Emergency & Specialty
08.2023 - 12.2023
Veterinary Technician Assistant
Dogs and Cats Emergency & Specialty
06.2022 - Current
Assistant Resident Director
Frostburg State University
08.2020 - 01.2021
Sales Lead
Express Factory Outlet
05.2017 - 12.2019
Bachelor of Science - Health Sciences
Frostburg State University
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