Microsoft
Diamond Hickerson
Harrisburg,PA
Summary
Dedicated professional with a strong academic foundation from West Chester University and a successful background in legal administration as a District Court Clerk. Currently excelling as a Mental Health Case Manager. Skilled at active listening and being detail oriented. Proven ability to navigate complex tasks and contribute to a positive work environment. Seeking a dynamic role where my diverse skills and experiences can be leveraged to make meaningful contributions.
Overview
1
1
year of professional experience
Work History
Mental Health Blended Case Manager
Case Management Unit
2023.10 - Current
- Improved client outcomes by developing and implementing comprehensive case management plans.
- Enhanced service coordination for clients through effective collaboration with multidisciplinary teams.
- Increased client satisfaction by providing timely and compassionate support during crisis situations.
- Assessed client needs and provided appropriate referrals to community resources, ensuring access to necessary services.
Magisterial District Judge Clerk
Dauphin County
2022.10 - 2023.10
- Managed a high volume of incoming and outgoing phone calls with professionalism, ensuring effective communication within the office.
- Executed meticulous filing and maintenance of case records, demonstrating a commitment to accuracy and adherence to organizational standards.
- Conducted substantial data entry tasks with precision, utilizing Microsoft programming and technical skills to input information into the system.
- Played a key role in resolving various issues within the office, showcasing problem-solving abilities and contributing to a positive work environment..
- Organized and maintained court records, contributing to the accessibility and integrity of legal documentation.
Education
Bachelor of Science - Criminal Justice
West Chester University
Chester, PA08.2023
Skills
- Resource Utilization
- Service Monitoring and Evaluation
- Community Liaison
- Notetaking and Documentation
- Telephone Communication
- Cross-functional Collaboration
- Active Listening
Software
AOPC
Credible
Timeline
Mental Health Blended Case Manager
Case Management Unit
2023.10 - Current
Magisterial District Judge Clerk
Dauphin County
2022.10 - 2023.10
Bachelor of Science - Criminal Justice
West Chester University
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