Diamond Hill
Avon,IN
Summary
Experienced Print and Client Service Supervisor bringing 5 years of quality performance in customer support. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
10
10
years of professional experience
Work History
Print and Client Services Supervisor
Office Depot
03.2022 - Current
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Completed complex customer orders accurately and within quoted time limit.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Performed regular maintenance to keep equipment in optimal working condition.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Documented finished work to keep supervisors informed of production activities.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
Housekeeper
Comfort Suites
01.2016 - 09.2019
- Changing linen, dusting, stocking room and bathroom, and sanitize bathroom
- Documented and reported all necessary repairs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Environmental Services Assistant
Trilogy Health Services
05.2018 - 09.2018
- Clean/polish furnishings, fixtures, ledges, room heating/cooling units, etc., in resident rooms, recreational areas, etc., daily as instructed
- Clean, wash, sanitize, and/or polish bathroom fixtures
- Ensure that water marks are removed from fixtures
- Clean floors, to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting, etc
- Clean hallways, stairways, etc
- Discard waste/trash into proper containers and reline trash receptacle with plastic liner
- Discard infectious wastes into appropriate containers
- Protected staff and visitors by upholding health and safety standards
- Worked directly with management and residents to achieve great customer service.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Housekeeping Supervisor Assistant
Comfort Inn
01.2015 - 04.2016
- Clean and Sanitize assigned rooms
- Inspect housekeepers rooms
- Assign and Print out boards
- Assign boards to housekeepers
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
Key Holder
Dollar General
01.2014 - 06.2014
- Promote excellent customer service and selling culture; build enduring relationship with customers and exceed their expectations
- Created interactive customer focused service and selling environment
- Maintain accurate knowledge of products, merchandising standards, and other areas of customer service
- Stayed informed of current advertisements and merchandising promotions
- Collaborate with the assistant store manager and store manager to find ways of improving metrics
- Collaborate with the leadership team of the store to gain knowledge and understanding of all management reports and processes
- Provide assistance in merchandising, floor moves, and display maintenance
- Provide assistance in processing merchandise for customers and refilling them in the store
- Take part in receiving and checking floor stock
- Perform opening and closing procedures following Dollar General set standards; and ensure Company’s policy and procedures regarding time and attendance are adhered to
- Perform other duties the management may assign.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Certificate Of Completion in Medical Billing and Coding - Medical Billing And Coding
Devry University
Merrillville, IN04.2017
High School Diploma -
Hobart High School
Hobart, IN06.2014
Skills
- Customer Service Experience
- Detail-Oriented
- Reporting & Documentation
- Problem solving
- Microsoft
- Confidentiality
- Problem-solving
- Reliability
- Development in any professional field
- Mentoring
- Good Judgment
- Customer Loyalty
- Manager Coaching and Training
- Maintaining Clean Work Areas
- Compliance Requirements
Timeline
Print and Client Services Supervisor
Office Depot
03.2022 - Current
Environmental Services Assistant
Trilogy Health Services
05.2018 - 09.2018
Housekeeper
Comfort Suites
01.2016 - 09.2019
Housekeeping Supervisor Assistant
Comfort Inn
01.2015 - 04.2016
Key Holder
Dollar General
01.2014 - 06.2014
Certificate Of Completion in Medical Billing and Coding - Medical Billing And Coding
Devry University
High School Diploma -
Hobart High School
Similar Profiles
ALEJANDRO JIMENEZALEJANDRO JIMENEZ
Warehouse Associate at Office DepotWarehouse Associate at Office Depot
Fouad HammadFouad Hammad
Sales Associate at Office DepotSales Associate at Office Depot
Cameron AlonzoCameron Alonzo
Salefloor Associate / Cashier at Office DepotSalefloor Associate / Cashier at Office Depot